AutoNation Dodge Ram Broadway - Service Center

Service department was very helpful resolving issues. Brought truck in for service and after picking up had to take it back for same repair. The service department took care of the issue and my needs imm Brought truck in for service and after picking up had to take it back for same repair. The service department took care of the issue and my needs immediately More

During the time that my vehicle was being repaired, communications were handled promptly and efficiently. However, after paying for the repairs, upon finding a few entries on the invoice that I wanted communications were handled promptly and efficiently. However, after paying for the repairs, upon finding a few entries on the invoice that I wanted to speak with someone about, although I tried numerous times I was unable to reach my service advisor. Once I was put on hold for over 10 minutes; once I was transferred to the parts department; once I was transferred to someone's voicemail, etc. etc. I even sent an email, to which no response was received (it's now two days since I sent it). I don't see this as a good way to maintain a customer relationship. More

I had scheduled an appointment to have my Dodge Ram repaired under warranty I had to wait 7 weeks for an appointment to have my exhaust manifold repaired. I waited for for three days for a simple rep repaired under warranty I had to wait 7 weeks for an appointment to have my exhaust manifold repaired. I waited for for three days for a simple repair that was scheduled weeks in advance. There was no communication from the service dept. about the delay. Chris was helpful when I called him. More

straight forward, repairs and quote on the mark. Thanks to Alex and Cris for their input and help Thanks to Alex and Cris for their input and help More

I have been going to this dealership (under all 3 of its name changes) for over 20 years and have our family have purchased many vehicles, we have never been disappointed. The service department is first ra name changes) for over 20 years and have our family have purchased many vehicles, we have never been disappointed. The service department is first rate, work is done right the first time and the one time we did have an issue it was taken care of right on the spot, Matt Burns is the man! Totally satisfied with this dealership!! More

The online appointment process was very easy, no waiting when I arrived, and they had a driver available to drop me off at work which was great. when I arrived, and they had a driver available to drop me off at work which was great. More

Took my Ram in for an oil change, and tire rotation. I was met right away, and my needs were taken care of well. I had a few hiccups, but the service department and parts department were there for me. I was met right away, and my needs were taken care of well. I had a few hiccups, but the service department and parts department were there for me. Very happy with my experience! I just wish an oil change was $75 still! lol More

I would really like someone to explain to me why appointments are required before bringing your vehicle to auto nation or any dealership for that matter, I made an appointment on Monday online to ha appointments are required before bringing your vehicle to auto nation or any dealership for that matter, I made an appointment on Monday online to have my truck serviced which was for Wednesday at 8:45am then had to call the service center the day before on Tuesday to confirm the appointment made for Wednesday 🤨. I show up for my appointment Wednesday morning at 8:45 give the service manager my list of items to repair or at least advise me on the repairs and costs for the repairs. Will at 3:00pm that day of my appointment not hearing from the service department I called and it turns out that they haven’t even looked at my Truck 😩 but they would get it in and call me back later and advise me on the repairs, well at 6:00pm no call 😡 it was getting late so I gave up for the day. Well to make a long drawn out story short I finally picked my truck up the next day at 2;00pm with just one of my three items repaired. More

Service was fine, the gentlemen in the department were great and I was in and out promptly. Unfortunately; when you took over Broadway Dodge as owners, you canceled my service plan (with two remaining great and I was in and out promptly. Unfortunately; when you took over Broadway Dodge as owners, you canceled my service plan (with two remaining visits on it) and I was told "nothing could be done. I will never be back and I will never purchase a vehicle from any AutoNation dealership. More

I have never been a fan of Auto Nation after a terrible experience several years ago on Wadsworth Blvd. I vowed I would never step foot in another Auto Nation EVER and disappointed Brandon Dodge sold out t experience several years ago on Wadsworth Blvd. I vowed I would never step foot in another Auto Nation EVER and disappointed Brandon Dodge sold out to the dark side. At least they were able to retain a few left overs employees and will consider traveling to a non Auto Nation delership. I will say the non Auto Nation employees were very good and wish them the best and clearly took me by surprise and disappointed to see yet another Auto Nation. More