AutoNation Dodge Ram Colorado Springs

olorado Springs Dodge Auto Nation’s website says “Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first.” With this in mind I went to their store and ended up purchasing a 202 “Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first.” With this in mind I went to their store and ended up purchasing a 2022 Ram, a new year end close-out vehicle, taking my 2012 Ram in trade. The interest rate was reviewed and asked I asked to go through my credit union. I was told they would take a look and see if they could beat that interest rate through my credit union, but if they couldn’t, they would go with my credit union. Only to find out later that they went with their preferred lender at the same interest rate instead of my lender who would have given me a better rate. When I called to renegotiate this and asked for help within 24 hours, and 15 miles later, I was told all sales are final, and that their website on their site only applies to used vehicles. Be extremely cautious. Dealing with this dealership as the lack of integrity was apparent to me, and perhaps illegal. I called and asked for help, and was told this was checked at corporate and their decision is final as the y say it does not apply to new vehicle. I told them it does not say that anywhere. I was dismissed, as they got what they wanted. Beware.when they tell you to call and they will discuss it, like they say on their response posts on here, they call and tell you the same thing, can’t help all sales final. Next stop, corporate. Way to come into Colorado Springs Auto Nation…. More

Really good service the sale representative was really helpful all the time and really friendly helpful all the time and really friendly More

Second truck I've bought from this dealer. Helpful, they try to make the process a bit less painful (I don't like the whole "new car buying" process). Helpful, they try to make the process a bit less painful (I don't like the whole "new car buying" process). More

I scheduled an appt for an oil change, in the appt notes I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop off the gentlemen checking me in asked how long they could keep my car, I said until NOON. I patiently waited for an update on my car all morning, no call, no text. So I call the service dept around 1130, I spoke to Luis who informed me my car hasn’t even been looked at yet included the oil change. He told me he was “going to pull some strings” to get my car taken back but he would call me back in 10 mins with more information. 30 mins later, he calls back but I was so frustrated I asked to speak to a manager. After being put on hold for another 10 mins, I hung up. A couple mins later I called back and told Luis to leave my car up front and to absolutely not touch my car, I was done with this dealership. About 45 mins later I show up to the dealership to get my car…it’s no where to be found. First person I see is Luis, I asked for my car. He told me they are doing the oil change. I told him i specifically asked to leave my car alone that I was on my way to pick it up. He told me “yea well you took to long to get here”!!! I was baffled! I took too long? They had my car for 6 hours with no work done to it, but I took too long! I did end up speaking to the manager who apparently had no idea any of this was going on but was very apologetic. He himself said my oil change and brake inspection absolutely should have been done by noon without issue. He compt my oil change which was appreciated but, I don’t foresee myself going back there, ever. And that dealership was the only place I took my car for service work. I don’t know what changed that day whether it was new staff, lack of staff or overall lack for work ethic and motivation but it’s not a good look! More

They were able to get me in without an appointment but I had to hunt down a service rep. There were 4 reps sitting around starting at me. Service portion on the vehicle was quick! About 50 minutes. A had to hunt down a service rep. There were 4 reps sitting around starting at me. Service portion on the vehicle was quick! About 50 minutes. Although they did not fill up my DEF tank. More

Well, the response from the owner: “Please contact us at (719) 653-0652 when you have an opportunity, and we will be more than happy to try and turn your experience around.” Curiosity spun-up, I called, (719) 653-0652 when you have an opportunity, and we will be more than happy to try and turn your experience around.” Curiosity spun-up, I called, and NO ONE answered the phone, it just put you into a continuous loop, no matter what selection you made (Service; Parts; Sales; Operator). I called several times; same thing and there was NO option to leave a message. I double checked, and yes, the business was open and had been open. We decided to drive there and find out what: from the owner - “we will be more than happy to try and turn your experience around” actually means. We arrived and met the manager; we immediately noted that he was not happy we had injected ourselves into his day. I get it, it is around 10 AM, and he has a business to run. We told him about our attempts to contact the business by phone; his response “The sales team was in a meeting this morning”. For us, that is not a good excuse, as it is nothing but an excuse. Bottom-line, when you open for business, you greet your customers, which means, if the phone rings, YOU ANSWER IT. At a minimum, leave a medium for customers to leave a message and then have someone, as soon as possible, respond to that customer; hence the change from a 5-star rating down to a 4-star. Embracing “Excuses” over customer service is NEVER acceptable. Anyway, you could plainly see the manager was NOT pleased (annoyed actually) that we were interrupting his morning routine; subsequently we are handed off to Jacob, one of the finance guys. You could tell Jacob was intimately involved with the business and it’s products; he is also a consummate professional. He pulled up our records; printed out the paper Collin had presented me; the paper I failed to read, simply focusing on the final price. This is also where I saw the “Brick Wall”! No discussion (or action) was going to come about regarding MY FAILING to read everything and unwittingly signing the documents accepting (Window and Appearance insurance – something I would NEVER squander money on, even now). So, we listened to Jacob flawlessly go through the description of the product; smiled; shook hands and left the dealership. Basically, we wasted their time and the person who posted the “Response from the owner” wasted ours. In summary, the response from the owner resulted in nothing more than, in a phrase: Lip Service! Look, bottom line, it was my responsibility to read and authenticate the information on those forms before I signed; once I signed I entered into a legally binding agreement with the dealership; this slip-up is my fault and my fault alone! My intent here to relate my failing in hopes that someone (anyone) reading this, does not mirror my stupidity. Abridged original review: (I exceeded my character count) THEY GOT ME – ME Zero of Ten points; Collin, my sales rep, ten of ten (Great Kid). Please let me explain: I, in my haste inadvertently purchased $1,338.00 of worthless “Appearance and Windshield” insurance because I failed to pay attention to detail while buying my new truck. Had I paid attention, would I have purchased this?: NO, not under any circumstance. We came to a price and I simply failed to identify two added items. Yes, I signed the forms related to those two items (Breezed over the forms; $1,338 for GARBAGE). I never would have noticed this had I received paper copies of the paperwork; as I received them on a flashdrive I went over everything when I copied them to my computer. Moral of the story: no matter how long you are stuck somewhere; when it comes time to do the paperwork; take a deep breath, refocus yourself; step through things slowly and deliberately; question everything getting a detailed answer before you sign, or you too may get screwed out of $1,338 like we did. More

Great service! Recommend their service department to those that need one. Thank you for taking care of me. Recommend their service department to those that need one. Thank you for taking care of me. More

The folks at Auto Nation have always been courteous & time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. More

I love taking my Ram 1500 here for service. They do a great job and their prices are very reasonable. They do a great job and their prices are very reasonable. More