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AutoNation Ford Burleson
Burleson, TX
880 Reviews
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Showing 880 reviews
May 17, 2024
Summary I bought a brand new truck. (02/17) Sales side went ok... in the beginning. Final paperwork was supposed to be emailed... took multiple times following up to finally receive it (02/17) Sales side went ok... in the beginning. Final paperwork was supposed to be emailed... took multiple times following up to finally receive it only to get incorrect paperwork. During this event, (the same week it was bought) the check engine light came on.(02/24) Was told to drive it a little longer and it should go off. It did. About a week or so later it came back on.(03/06) Was told to bring it in for service. Took it in. After intermittent (sometimes forced) communication and having to press for information, received truck back today (04/06) Details When I picked up the loaner when dropping the truck off for service, I asked about just moving into the loaner as I liked that truck better (different options in a configuration I wasn't shown during the initial buy) Keep in mind that occurred in the same 30 day period, so I hadn’t even made a payment yet. Was told by sales they would see what they could do. 3 trips up there to verify/follow up (week of 03/15) , as my phone calls/messages weren't being returned, only to be told they would set something up with the GM and call me. Never happened. Hence the pressing for information referenced above. I even called to try and talk to GM... every day for a week and he was told he was "not in". I understood that an even swap might not be possible, and was willing to pay a little more for what I wanted. Offered (via phone call) an idea on how to work the deal where we could all potentially walk away from the arrangement comfortably. Apparently it fell on deaf ears as no one was willing to discuss it, at least with me. To cap it all off, the service department didn’t have any paperwork outlining the work that had been done over the course of the month they had it ready when I was picking up the truck. Then I get home to find out that the price of the loaner had been lowered between the time when this all started and I picked up my truck today. Overview Had to press to get sales paperwork emailed.. when received the first payment due date was incorrect. Had to take a brand new truck in for service… same issue (02/24 & 03/06) second time finally conceded and let me bring it in. Had to press to try and get communication on a deal to get into a truck that was more in line with my preferences… which never occurred Had to press for updates on the status of the truck in service. Sales Manager spoke to my wife like she was dumb. Paperwork wasn't ready when I picked truck up from service (04/06)... said it will be emailed. Conclusion I Feel like the original deal was done and the dealership (or someone) didn't want to spend time with anything further. Am extremely unhappy with the way this was handled especially considering I've been a pretty loyal customer for the past 6-7 years. Over that course of time, I have bought 5 brand new vehicles here, personally sent family here, 2 of the 3 sent bought a new vehicle and the other has since bought 2, my wife has sent 2 coworkers who also bought vehicles. Tally that up... Over the aforementioned course of time I have personally bought or otherwise been involved in the sale of 10 vehicles from this dealership. (11 total from AutoNation as in this same period I bought a new Chevy from the dealer in NRH.) This will be the final time, I buy or send anyone and will endeavor to direct people elsewhere moving forward. And for whatever it's worth... I STILL haven't heard back from the GM, and haven't received the paperwork from service for all that was done during the month that they had it. Update 05/17 A few days after my original review above I received the following: AutoNation Ford Burleson (Owner) 4 weeks ago "Hi Charles, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up." I STILL have not received the paperwork referenced in the original review OR a follow up as stated in their response. More
by darterguy
Employees Worked With
See Previous Review
Helpful April 14, 2024
The best place in the world to buy a car. I was in Paradise the entire time I was there. Travis Willis went above and beyond to make my dreams come true! I was treated like a King the entire I was in Paradise the entire time I was there. Travis Willis went above and beyond to make my dreams come true! I was treated like a King the entire time . If you are looking for a car at a reasonable price I recommend you go here and ask for Travis Willis he will help you get your dream car! Thank You Travis!!! More
by avilesr32
Employees Worked With
Travis Willis
April 02, 2024
My sale rep was on point. Auto nation conducted the inspection in which I was told was approved but when I got home and check the lights that night...the driver side light wa Auto nation conducted the inspection in which I was told was approved but when I got home and check the lights that night...the driver side light was inoperable. I contacted my sale rep and he got me an appointment with Matthew(service dept) I came to dealership and waited for 4 hours for light replacement. Matthew said he ordered the part and he would fix it the next day...so I am still waiting on that day to come. So I said xxxx it because he never returned my 4 voice messages that I left so I PAID OUT OF POCKET of the repair in which should have gotten fix at dealership before the sale because a car can't pass inspection with a broken front light. This is my thought Retired Command Sergeant Major Irish Griffin(Breanna) More
by irish.griffin
Employees Worked With
Preston
April 02, 2024
Great experience! We researched and knew what we wanted, the price we wanted to pay and options desired and knew they had the car. The time from our arrival to closing We researched and knew what we wanted, the price we wanted to pay and options desired and knew they had the car. The time from our arrival to closing the deal was quick, hassle-free and professionally done. We were treated well from beginning to end. Best experience ever in purchasing a vehicle! More
by Tony Passamano
Employees Worked With
Matthew Cherry
March 12, 2024
After a rough start, the General Manager reached out. I visited the dealership again and spoke with Ken Thomas, Service Manager. I explained what had previously transpired and he worked with his Team a I visited the dealership again and spoke with Ken Thomas, Service Manager. I explained what had previously transpired and he worked with his Team and set up a time for my truck to be picked up at my house and delivered after service was completed. The service was completed and Ken Thomas and Team turned me into a believer. I think AutoNation Ford is headed in the right direction based on the Leadership Team there. Thank you very much. More
by Dave Kipp
Employees Worked With
Ken Thomas
March 10, 2024
Worked with Michael Barrow on a new Bronco Sport. He was attentive and did not waste time. Excellent service and very competitive price. Would definitely recommend highly! He was attentive and did not waste time. Excellent service and very competitive price. Would definitely recommend highly! More
by seanol
Employees Worked With
Michael Barrow, Robert Pafford
March 01, 2024
Loved my sales person, Scott Lynch. Very knowledgeable about the vehicle I was interested in and was entertaining to hang out with while waiting on the other “powers-that-be.” This was Very knowledgeable about the vehicle I was interested in and was entertaining to hang out with while waiting on the other “powers-that-be.” This was the third vehicle we have purchased from Autonation Burleson. More
by Jpress1206
Employees Worked With
Scott Lynch
