AutoNation Ford Burleson

Service adviser Donavan is awesome. I am impressed. He told me the exact price on manifold replacement and labor . He also gave me a discount for being a veteran . I will tell other I am impressed. He told me the exact price on manifold replacement and labor . He also gave me a discount for being a veteran . I will tell others to use the Autonation ford dealership in Burleson Texas . I give 5 stars to Donavan and 5 stars to the dealership! Thank you for the outstanding customer service ! More

I brought a use car it had one key broken the dealership say I would get a new one it did not happen the windows and seat wouldn't work next month I had to pay for repairs and cooling need it be change why say I would get a new one it did not happen the windows and seat wouldn't work next month I had to pay for repairs and cooling need it be change why wasn't this done before sale my phone number is 2149913250 More

Alonso takes great care of me every time I come in, and gets me in quick. Very professional! gets me in quick. Very professional! More

This was one of the least painful experiences in purchasing a vehicle I have had. purchasing a vehicle I have had. More

Fast, professional, and excellent service! They got me in and out quickly for my oil change, and tire and the staff was incredibly friendly. Highly recommend!" They got me in and out quickly for my oil change, and tire and the staff was incredibly friendly. Highly recommend!" More

Excellant service. My technician Douglas was a true professional had my vehicle done in under 45 minutes My technician Douglas was a true professional had my vehicle done in under 45 minutes More

Donovan, my service advisor, addressed my issues in a professional and timely manner. Great job. professional and timely manner. Great job. More

Dealership was very attentive to my issues and communicated a fix for our problem. They went above and beyond to get our problem resolved. communicated a fix for our problem. They went above and beyond to get our problem resolved. More

Where do I start. ..they didn't rotate my tires as I specifically asked. Then the excuse was a nail in tire that couldn't be patched. Not true! The nail was in the thic ..they didn't rotate my tires as I specifically asked. Then the excuse was a nail in tire that couldn't be patched. Not true! The nail was in the thick part of my mud tires. Never punctured the tire. The only communication I received was a quote for $822 to rotate and balance. I said no to that. Still was under the impression I was getting my current tires rotated. Then when I asked about it. I was told it was the tred depth. My tires have 20k miles on them. So that made no sense. But, on top of that the service didn't even air the tire to level. I tool a picture of my dash when I received my truck. Also the oil life gauge wasn't reset to 100% Attention to detail and lack of communication played a roll in my dissatisfaction. Im not one to complain. And I normally can let things pass. But I scheduled this service and now I'm going to have to have my tires rotated else where. Not happy! FYI last time I was there i received a wash also. Not sure about that either. Just don't think I will be going back. Ive had 6 Fords and worked for Ford for 5 years I know this system. And I will be xxxxxx, at my guys for lacking to communicate something so simple. More

Very friendly courteous and knowledgeable really customer oriented Alanzo our service advisor was great and our vehicle looked great oriented Alanzo our service advisor was great and our vehicle looked great More