AutoNation Ford Burleson - Service Center

Douglas was our tech person and he was prompt and friendly. Our wait time was short. Douglas helped us program my phone to the truck and was willing to help in anything else we needed. friendly. Our wait time was short. Douglas helped us program my phone to the truck and was willing to help in anything else we needed. More

I took it in for an oil change and ask them to check my brakes because they were squeaking. I waited a couple of hours which I do understand, however when they were finished they said the brakes squeakin brakes because they were squeaking. I waited a couple of hours which I do understand, however when they were finished they said the brakes squeaking was normal! I have never had a car that the brakes squeaked like this! I was wondering if they even looked. My brakes still squeak ! I will see what they say at my next service appt! More

i have been using this dealership since 1995 when I bought my first Ford Thunderbird. There have been several changes since then in people and the vehicles. It took three(3) calls to the 800 numb bought my first Ford Thunderbird. There have been several changes since then in people and the vehicles. It took three(3) calls to the 800 number to get the service appointment confirmed. Once, that was completed, my actual visit at the dealership was excellent. My service advisor was Troy Crow. I will request Troy for my next vist. Very, very pleasant and knowledgeable. Thanks Troy! I was told when setting the service up with the 800 number that because I was 10 miles out from the service area a pickup/delivery service would not be available? They did pick me up the last time, but, my husband was available, so I did not argue with them. More

I purchased my Expedition from AutoNation Ford Burleson but this was my first time to get service. I made an appointment with advisor Douglas. I had my oil changed and tires rotated. I waited in the lobby but this was my first time to get service. I made an appointment with advisor Douglas. I had my oil changed and tires rotated. I waited in the lobby and had a nice place to sit. Douglas texted me when my car was ready. I was there a little over an hour and I left a happy customer! More

my vehicle was repaired to my satisfaction and the cost was very reasonable.thanks to everyone was very reasonable.thanks to everyone More

My first time at this dealership for service. The staff was friendly and the service was completed quickly. The staff was friendly and the service was completed quickly. More

Sales and service goes above and beyond. I will continue to service my vehicle and purchase with autonation Burleson I will continue to service my vehicle and purchase with autonation Burleson More

The service employees and manager were very respectfull and responsive to the needs of myself and vehicle. They went above and beyond to make sure I was comfortable while waiting. They kept me informed of and responsive to the needs of myself and vehicle. They went above and beyond to make sure I was comfortable while waiting. They kept me informed of what was happening with my vehicle and when it would be ready. Matt is great to work with, honest More

Ordered tires for my truck. They were not in stock. I was notified when they came in. The service representative said I would have to wait maybe an hour when I arrived. He went They were not in stock. I was notified when they came in. The service representative said I would have to wait maybe an hour when I arrived. He went back to the the service area and came back. They were able to get the tires changed at that time. He made the extra effort and I appreciate that. More

Fernando is amazing, however service is lacking in a few places. All around pretty good experience places. All around pretty good experience More