AutoNation Ford Burleson - Service Center

Stranded in Texas, broken transmission on 2020, it sat in the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my c the Burleson Ford lot for a week with zero communication. Drove there to get an update, when i couldn't get anyone to answer the phone or return my calls and they hadn't even looked at it. I wouldn't recommend this dealership to anyone for anything. They don't answer the phone, they don't return phone messages and they told me they would get it in due to the circumstances, which was a lie. If they were doing as they should, they wouldn't be afraid to return phone calls. More

Warranty work done for a recall. The system is still not showing the recall was fixed. Myford is still showing work incomplete. The system is still not showing the recall was fixed. Myford is still showing work incomplete. More

If it hadn't been for Service Advisor Zachary Pontuti is would have been a disaster. The other customer service was nonexistent. I was promised a call from the parts department on Thursday. I called four ti would have been a disaster. The other customer service was nonexistent. I was promised a call from the parts department on Thursday. I called four times between Friday and and Saturday. Talked to three different men and one woman who promised to find out the status and me a call back. The woman said she texted my problem to the manager of the facility and he would call me...didn't happen. All I wanted was to know the cost of the rims and an estimate when they might arrive. Simple, right? By Monday no one had returned my calls so I went to the dealership and learned that the parts department had not called me the previous Thursday. In fact, I saw the work order in the parts department box. The gentleman sale someone was supposed to call and inform me the rims couldn't be ordered unless I paid for one. I paid for both and he ordered them. Zackary, no I'm not his mother and had never met him before, promised to call me and let me know the status. I came home and he did exactly what he'd promised. I knew exactly what to expect and the cost. Seven days later, I drove away with new rims. My 11 years old Ford has 65K miles on it. It was bought there and has never been touched my anyone other than that dealership. It was such a simple thing to drop the ball on. Let's say I was disappointed that three men and one woman who apologized for no one calling me back hung up and did exactly the same thing. No thanks, I don't need to speak with you. More

This service center got me in on an appointment for an oil change and some tires that were leaking air. They took great care of me and had my truck back to me the next day! They even offered to wash it fo oil change and some tires that were leaking air. They took great care of me and had my truck back to me the next day! They even offered to wash it for me. More

Once my vehicle was turned in everything went smoothly and they were waiting to take care of me just as they said. and they were waiting to take care of me just as they said. More

Excellent service for vermin damage and interfacing with insurance to cover the comprehensive claim on the vehicle. insurance to cover the comprehensive claim on the vehicle. More

Worst service department ever. Pull up and waited at least 5 minutes for someone to come out. Finally Linda got us some help. Was told by Linda the last time I was there that they Pull up and waited at least 5 minutes for someone to come out. Finally Linda got us some help. Was told by Linda the last time I was there that they are no longer taking appointments. This time they are taking appointments. Anyway it would be a 2 hour wait for an oil change. One service writer told us that he had a car in for 3 hours and they haven’t started it. I told them I can’t wait. They wanted me to drop if off on my way to work. They are not open when I go to work. Linda said she would call me on Monday and try to get me a loaner car. No call. I will probably not go back even though I have 1 “free” oil change left. More

Service was delivered in a timely manner and the dealership worked hard to locate a discontinued part in order to complete the repair. Service writer Douglas was very helpful dealership worked hard to locate a discontinued part in order to complete the repair. Service writer Douglas was very helpful More

Might I thank Linda Belota & the entire team to not only making me feel like I was their best customer but giving me first class service especially expediting my service needs to minimize my wait time. making me feel like I was their best customer but giving me first class service especially expediting my service needs to minimize my wait time. More

By far had the best experience , got my oil changed on my car and got out within an hour and Zachary Pontuti was very helpful and kind I would recommend him to anyone eles who is in need of getting their my car and got out within an hour and Zachary Pontuti was very helpful and kind I would recommend him to anyone eles who is in need of getting their vehicle serviced More