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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
553 Reviews

553 Reviews of AutoNation Ford Burleson - Service Center

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September 05, 2022

Great place to do business. Everyone is very helpful and willing to do whatever it takes to make the customer happy More

by CBPFIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Peretti
Sep 11, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 05, 2022

I made an appointment with the Call Center, told the young lady what service I needed, and she scheduled the appointment. I showed up at my appointment time and wasn't even acknowledged by the service More

by jalanc79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Douglas
Sep 11, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (817) 522-3224 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 02, 2022

First time had a appointment that you broke. Second time did every thing promised, Zachery Pontuti was very friendly and did what he said and on time More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Pontutl
Sep 08, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 02, 2022

Communication throughout the process of having my top end rebuilt was excellent. Autonation honors their work with a 2 year unlimited mile warranty. Only downside is the 179$ per hr labor rate More

by Jeff Minshew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug I think.
Sep 08, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 01, 2022

Very friendly folks. Efficient. I am still waiting ti hear about a part that had to be ordered. More

by Cliffburton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember names.
Sep 05, 2022 -

AutoNation Ford Burleson responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2022

I needed to drop it off earlier than my appointment and they were more than happy to take me. They were very polite. More

by amlandron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spoke with two gentleman
Sep 05, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 31, 2022

Ive had good service there. Lately I have taken my truck in and ordered parts for it as there are several things I need to have done. So far so good. My only concern is that More

by Marytown23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Sep 05, 2022 -

AutoNation Ford Burleson responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 31, 2022

Service department writers and management is a complete joke. They will not return calls (even General Manager) and are so disorganized they cant even keep their stories straight. Honesty and communicatio More

by princeg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chuck, Matt Masters, Linda,
Sep 05, 2022 -

AutoNation Ford Burleson responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.

Sep 06, 2022 -

princeg responded

I just left voicemail number five for the general manager Paul Sullivan and he has yet to return my call. This is the kind of stuff I keep referring to. Even the general manager will not address the issues at the dealership all of them hide behind their voicemail

Sep 07, 2022 -

princeg responded

Just left Paul Voicemail number 6.

August 30, 2022

Good job and Good Service and Informe caber en Mi guarantee and due on time More

by Cantui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No Remember the Name
Sep 05, 2022 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 30, 2022

I continue to receive excellent service for my Expedition. My low tire pressure warning light came in and I was unable to find an operating air compressor throughout Burleson. I went in to get ass More

by Chuck Armstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 03, 2022 -

AutoNation Ford Burleson responded

Hi Chuck, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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