AutoNation Ford Burleson - Service Center

By far one of the best Ford service departments I’ve been been to, Matt Masters was very knowledgeable and informative. been to, Matt Masters was very knowledgeable and informative. More

Great service! Prompt attention and courteous personnel. Will definitely go back for service. End of review Prompt attention and courteous personnel. Will definitely go back for service. End of review More

Brought vehicle in for warranty work from 3rd party. Company didn't cover certain aspects of repairs but autonation went ahead and did at no charge for me. Company didn't cover certain aspects of repairs but autonation went ahead and did at no charge for me. More

All went well with 100000-mile service on my F-150. Service advisor was easy to work with. I much appreciated the shuttle service. Service advisor was easy to work with. I much appreciated the shuttle service. More

Slow could not do the job I brought it in for. was there for hours waiting for nothing but keys, never got keyless entry program. was there for hours waiting for nothing but keys, never got keyless entry program. More

Fernando the service writer was awesome, took great care of us very well and in a timely manner! of us very well and in a timely manner! More

Service Department was good. Took care of me. Did not feel like it was in and out. Communicated well. Good job. Always feel like they do their best. Took care of me. Did not feel like it was in and out. Communicated well. Good job. Always feel like they do their best. More

We live in Odessa and they were able to get us in right away when we were in the area visiting family. away when we were in the area visiting family. More

The current economy has had a significant impact on this dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn dealership. They arr very obviously short handed and that has had a negative impact on their customer setvice communication and vehicle service turn around. Most communication, in attempting to obtain job ststus informstion, has been customer originated. Never able to reach the assigned service adviser by phone. Automated phone system is difgicult to work with and always have to leave messages. On a recent call the automated phone system connected me to the service manager' s voice mail. I left a messages. Finally got a rride to the dealership to talk with anyone in the service department only to learn that the service manager had quit. They completed the requested service work a week later. More

Bought my F150 there new, service had always been great. Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as so Possible repairs that might need to be looked at in the future are brought to my attention. The latest safety recall was taken care of as well as some other repairs that were required. There was one small issue and that was with communication but not the dealers or service advisors fault but a cell phone service issue. Matt did a great job of trying to contact me and showed me his attempts to contact me when my truck was ready, my truck was ready as promised but for what ever reason nothing was getting to me. More