AutoNation Ford Burleson - Service Center

No reason to setup appointment. Nothing is set or notified when you do this. Several visits and years, nothing has changed. I call to setup service or warranty fixes and it’s like t Nothing is set or notified when you do this. Several visits and years, nothing has changed. I call to setup service or warranty fixes and it’s like that do not communicate within their own business. This trip as well as the last one four months ago I had a recall and when I arrived, hours later was told that had not gotten to do the repair. More

I took my 2017 F150 in to AutoNation because it was dying but no lights came on. Matt my service advisor stayed on top of the repairs and they even had to get Ford involved. It took a little while but they f but no lights came on. Matt my service advisor stayed on top of the repairs and they even had to get Ford involved. It took a little while but they finally found the crankshaft sensor. Thanks Matt!! More

Quality work and completed job in a timely manner. Very good customer service and follow up. Very good customer service and follow up. More

great dealership close to home been going there since 2015 this last time wait time was decent others time not so good 2015 this last time wait time was decent others time not so good More

Setting up the appointment and taking my car in for service was easy. The staff was friendly and professional. service was easy. The staff was friendly and professional. More

It was easy for me to schedule and they completed the service much quicker than expected. service much quicker than expected. More

Love Jerry Fisher in the Svc Dept. ... he's efficient, friendly, helpful and ON IT. ... he's efficient, friendly, helpful and ON IT. More

Service advisor Fernando Cano was very customer service orientated. He did everything he could to get me back on the road as quickly as possible. He was aware that I had to have the vehicle towed in to you orientated. He did everything he could to get me back on the road as quickly as possible. He was aware that I had to have the vehicle towed in to your dealership, and that I was trying to get home to Oklahoma City as soon as possible. More

They do not respond and don't honor their word. I'm beyond disappointed with this whole experience I'm beyond disappointed with this whole experience More

Great customer service in the service department. I also appreciate that the dealership offers coffee and tea. I also appreciate that the dealership offers coffee and tea. More