AutoNation Ford Burleson - Service Center

Horrible Experience! If you are looking for a cut throat place to purchase a vehicle then come here. If you are looking for someone who cares and will sale you something If you are looking for a cut throat place to purchase a vehicle then come here. If you are looking for someone who cares and will sale you something reliable then do not go here. Knowing that my credit was ok and the only person purchasing the vehicle to take my toddler and family around. They repeatedly gave me a vehicle that was unreliable and gave me the go around on fixing it. I was out of a vehicle for 3 months when my motor locked up after having it for 6 months! The only thing they did was got me a rental for 1 week! 1 week out of the 3 months! It was so hard and I cried many times in front of them and leaving there. I am done crying and want to make sure people see this and don't have to go through what I did. I pleaded with them that I am sharing vehicles and needed something to get to work and around and they said nope we do not have loaners! I said Ok please call me on any updates because it's hard for me to make my way up there! Nothing no calls no emails until I called corporate and only for the general manager to tell me that I could not get another vehicle because of my credit. I only did what they told me to do the service department told me to come and try to purchase another vehicle after I told them I wouldn't be qualified! I had to drive up there once a week in these 3 months to find out about my vehicle! Finally I got in touch with the parts department last week and I commend them only for caring about me enough to reach out to the service department and Christian for me. I do not recommend this place to nobody! I got my Kia Sorrento back yesterday and if it breaks down again I'm done I will not go back to AutoNation I'd rather my credit score be demolished before dealing with anyone there again. All they care about is gaining another sale, that's it! I also want to add that I have receipts of the care I took with my Kia Sorrento in the 6 months I had it before the motor locked up on making sure the oil was changed new tires all that jazz. So they cannot say that I did not take care of my vehicle because I did! More

#2 edge purchase here. Things have changed as with the world. Ended up got my vehicle done and all good. Leaving it was a bit worrisome. No Courtesy car for over nite Things have changed as with the world. Ended up got my vehicle done and all good. Leaving it was a bit worrisome. No Courtesy car for over nite keep. No real promise of time frame, however I feel they got it in and back to me reasonable. Just not the same anymore anywhere. But as said, got it in and done and much better as it went. Vcs More

I was told the recall repair would take half a day. I took the vehicle in at 9am one day. It was completed the next day at 3:30pm. I took the vehicle in at 9am one day. It was completed the next day at 3:30pm. More

I had the best experience with Auto Nation. I did not have to wit long (make an appt) Kip was most kind and friendly. I would recommend this dealership to everyone! I did not have to wit long (make an appt) Kip was most kind and friendly. I would recommend this dealership to everyone! More

Service advisor handled everything very well had my truck serviced and had it done in a timely manner. serviced and had it done in a timely manner. More

Matt Masters was excellent He went above and beyond the call of duty It took a while for the problem to resolve but it was him who finally figured out the issue call of duty It took a while for the problem to resolve but it was him who finally figured out the issue More

Thank you Fernando C. The best service tech. Always gets us in and out in a timely fashion. The best service tech. Always gets us in and out in a timely fashion. More

The SERVICE department of this dealership needs better leadership and customer service attention. Communication is important and it is lacking at AutoNation Burleson. The personnel are good, there just leadership and customer service attention. Communication is important and it is lacking at AutoNation Burleson. The personnel are good, there just needs to be attention to improving their customer service skills. More

I have used this dealership for years and have always had a good experience. May 24, 2022 was no exception. They have always been kind, courteous and helpful. Douglas Owens took very good care of me. a good experience. May 24, 2022 was no exception. They have always been kind, courteous and helpful. Douglas Owens took very good care of me. More

Service work was good. Even though interior had paper floor mat and plastic seat cover interior door panel had scuff marks and dirty floor I had to clean. Even though I h Even though interior had paper floor mat and plastic seat cover interior door panel had scuff marks and dirty floor I had to clean. Even though I had an appointment I waited 3 hours for service completion without any updates. More