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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
557 Reviews

557 Reviews of AutoNation Ford Burleson - Service Center

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October 28, 2023

They listen to me and they do their best to get what I need done More

by david.beissert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance, Matt
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Nov 01, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 24, 2023

Jesse was the most amazing, professional, courteous, service advisor I have had there. Always kept me up to date on my vehicle and repairs More

by Jgarcia7940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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Oct 28, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 24, 2023

They are always courteous and efficient! ! I am a single woman, so it’s important to me to feel like I can trust them to take care of my vehicle and I do! More

by montanahigh4me/Tracy S.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
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Oct 28, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 11, 2023

Always dissatisfied with the wait time. Cashier was difficult to communicate with, but everything else was good. More

by needed service on my truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Report | Print
Oct 12, 2023 -

AutoNation Ford Burleson responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (817) 522-3224 when you have a chance. Thank you, and we look forward to hearing from you.

October 10, 2023

Very informative, friendly, quite helpful. We will definitely go back to Burleson Ford and recommend them to anyone. More

by ksl1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Guthrie, i dont remember the names if the rwo gentleman (finance person was Kevin and dont remember the managers name).
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Oct 12, 2023 -

AutoNation Ford Burleson responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Burleson.

October 06, 2023

I find the lack of communication unacceptable. Service rep was good once vehicle was brought in but up to that point no one returned calls with the needed info. This includes service manager More

by lookmeup_2
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Chuck Peretti, Douglas,Chance
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Oct 10, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

October 02, 2023

Very nice staff and they take care of you and your vehicle. Keep up the good work. . More

by steelhart40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Oct 04, 2023 -

AutoNation Ford Burleson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!

October 02, 2023

they provided a very quick turnaround on my recall service and it turned out good More

by buck w
Recommend Dealer
Yes
Employees Worked With
Doug
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Oct 04, 2023 -

AutoNation Ford Burleson responded

Hi, we appreciate you taking the time to leave us a response, Buck! Feel free to stop by if you ever need any more help.

September 28, 2023

Sometimes good, sometimes really bad. Last visit was really bad. 3 1/2 hrs for oil change and tire rotation due to inexperienced technician. Damaged an anti-theft plate that I installed t More

by jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
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Oct 01, 2023 -

AutoNation Ford Burleson responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Burleson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3224 -- we hope to hear from you soon.

September 28, 2023

I love ANFB! I’ve bought several cars from them over the years. I’ve never had any issues. The service department is easy to work with. They will talk to you abou More

by LaHonda Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name in service dept 😞
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Oct 01, 2023 -

AutoNation Ford Burleson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.

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