AutoNation Ford Burleson - Service Center
Burleson, TX
562 Reviews of AutoNation Ford Burleson - Service Center
I went for a new tire! Waited 2-3 hours. The same tire still kept going flat! We looked and they never even changed the tire! When I got the car , the breaks squeaked! Waited 2-3 hours. The same tire still kept going flat! We looked and they never even changed the tire! When I got the car , the breaks squeaked! They said it was a normal noise! (Whatever) . Next time , they said the same thing ! Then, I took it back again . Now they said it's not normal I need to get them worked on and it's not covered in my warranty! They have the nicest people working there but the service is not good. I feel like they just pushed me off thinking I would believe that it was normal! One time they didn't shut my hood all the way and I noticed it on the freeway! Luckily nothing happened... I do not want anything other than the work on my car to get done correctly! The warranty I am paying for! I have never asked for anything else! I don't feel comfortable even going in the place anymore! Like I said good people with bad service ! More
Matt Masters is the best service Rep we have ever had. We appreciate him! They sent us pictures of the service problems . He would make out wait as short as possible. We appreciate him! They sent us pictures of the service problems . He would make out wait as short as possible. More
Thanks for sliding me in for a diagnostic while there was a four hour wait, I am just happy I wasn’t without a car for 5-7 days like all other dealships! a four hour wait, I am just happy I wasn’t without a car for 5-7 days like all other dealships! More
Prompt, courteous attention, even without an appointment. Their service exceeded my expectations. I was surprised to have the option to have my car delivered to me after it was repaired. Their service exceeded my expectations. I was surprised to have the option to have my car delivered to me after it was repaired. More
They are always courteous and efficient! ! I am a single woman, so it’s important to me to feel like I can trust them to take care of my vehicle and I do! ! I am a single woman, so it’s important to me to feel like I can trust them to take care of my vehicle and I do! More
Very informative, friendly, quite helpful. We will definitely go back to Burleson Ford and recommend them to anyone. We will definitely go back to Burleson Ford and recommend them to anyone. More