AutoNation Ford Burleson - Service Center

Very disappointed 😔 with service, updates on when the truck would be ready and the expedience of the service. Was told it would only take 3hours to service but took seven hours to complete. I had to call truck would be ready and the expedience of the service. Was told it would only take 3hours to service but took seven hours to complete. I had to call to ask when it was going to be ready, never received a call to understand status. This dealership was not like this in the past but has really gone down recently. Sad! More

My experience with the service dept. is good… but trying to get an appointment, as recommended, sucks! I absolutely despise talking to a remote site to deal with anything because no one answer the call or r to get an appointment, as recommended, sucks! I absolutely despise talking to a remote site to deal with anything because no one answer the call or returns my call, EVER!!! More

The service department at Autonation Ford Burleson is very good. Service advisors Christian Asbury and Fernando Cano are very helpful and communication is a strongpoint for each. very good. Service advisors Christian Asbury and Fernando Cano are very helpful and communication is a strongpoint for each. More

Dealership took care of the issue. I was informed of completion date in a timely manner... I was informed of completion date in a timely manner... More

Never had a problem in service, great people. Go matt.the whole service department was grear Go matt.the whole service department was grear More

Even in these difficult times Autonation Ford Burleson continues to impress me with their commitment to service. I know that they must be shorthanded and understaffed. The still find a way to deliver qual continues to impress me with their commitment to service. I know that they must be shorthanded and understaffed. The still find a way to deliver quality service. More

Communication is terrible. No feedback about my car or when it would be ready. I had to call routinely and just leave voicemails. when it would be ready. I had to call routinely and just leave voicemails. More

I had scheduled an appointment for an emmission recall on my 2016 F350, I arrived about 8am, a service advisor meet me and in a few minutes he had me checked in. I was going to wait for service to be complet my 2016 F350, I arrived about 8am, a service advisor meet me and in a few minutes he had me checked in. I was going to wait for service to be completed, less than 2 hours later they were done. I am very happy with how fast they got me in and out!!! Thank you for the great service, I will be back in the future!! More

My service on this visit was excellent. I showed up at around 3 pm without an appointment. My sunroof would not fully close. Service Advisor Matt Masters got them to look at in right away and had it fi around 3 pm without an appointment. My sunroof would not fully close. Service Advisor Matt Masters got them to look at in right away and had it fixed so I could pick it up by 6 pm. This was not a simple repair or cleaning to get it working but a replacement of the guides on the sunroof track. While he had it they also performed 3 minor recall work orders on my F350. I don't hand out great reviews to people who do average work but in this case Matt and the service department at AutoNation deserve to be recognized for a job very well done. Thanks More

Had a difficult issue to find and only happens rarely. Did a great job, and fixed issue. Did a great job, and fixed issue. More