AutoNation Ford Burleson - Service Center

Fast, friendly and knowledgeable experience in every encounter with employees here in services and parts departments. encounter with employees here in services and parts departments. More

To start I called to make an appointment to bring my 2019 F-150 in on a Monday morning for a warranty issue. I was told they could look at it that day and have me ready on Wednesday. Wednesday comes and goes F-150 in on a Monday morning for a warranty issue. I was told they could look at it that day and have me ready on Wednesday. Wednesday comes and goes and my truck is not ready and now they tell me they don't know when the parts will be in and can give me no idea when my truck would be ready. Saturday comes and my truck still is not ready but they find me a loaner car. So I drive to the dealership Saturday morning to get my loaner car and was told they still had no idea when the parts would be in. So I take the loaner car and leave and drive an hour home only to get a phone call 30 minutes later saying my truck is ready. so I spent almost 4 hours on the road back and forth to the dealership on Saturday. needless to say the communication was terrible. More

Great, friendly service! I would recommend this Ford dealership to anyone needing service on their vehicle. dealership to anyone needing service on their vehicle. More

The service Bay Area where customers pull in was under repair. I had to come inside to get a sevrvice attendant to address my needs. repair. I had to come inside to get a sevrvice attendant to address my needs. More

They were honest and upfront regarding the issues needing repair and costs associated. They communicated what was needed and how long it would take. repair and costs associated. They communicated what was needed and how long it would take. More

Went in for an oil change(had an appt at 9:30) was there almost 4 hours. JUST AN OIL CHANGE😞 almost 4 hours. JUST AN OIL CHANGE😞 More

They were thorough in explaining what needed to be done and got the work finished in a timely manner, as parts arrival allowed. The only issue I have is how difficult it is to communicate with them, either and got the work finished in a timely manner, as parts arrival allowed. The only issue I have is how difficult it is to communicate with them, either by trying to call them or getting them to call with updates. More

Arrived at open, was told 1hr wait for oil change, 4hrs later, my oil finally got changed .. an oil change! Part of the delay was tech error who left the original filter seal on, then added a second one wi later, my oil finally got changed .. an oil change! Part of the delay was tech error who left the original filter seal on, then added a second one with new filter...most of the new oil leaked out before he noticed. ... an oil change I could have had done in 20 minutes by the teenager down the street at a lube & tune. ...a freakin oil change. More

I had an appointment for 11 and showed up at 10:45. I waited for about 20 minutes for anyone to actually talk to me. I kept having service representatives tell me they would be with me shortly. I was fru waited for about 20 minutes for anyone to actually talk to me. I kept having service representatives tell me they would be with me shortly. I was frustrated because I was first in line and one of the reps went to a man first that was last in line behind me, and the customer even told him that. The rep said that’s okay I already have all your stuff ready and you’re good to go. That’s cool to have a buddy but you have to honor the line system. Also, I don’t like when reps try to sell me stuff. I’m a female and I know that we are taken advantage of when it comes to our cars. Fortunately, I know better because of my dad. Also, it took 3 hours for my vehicle to be finished, and they didn’t even wash the car. So overall I’m bummed from my experience. I know they elected super busy and probably low staffed. I get it, but it’s the little things I look at that make or break my expectations and experience. More

Even though this dealership always remains busy, the customer service is always remarkable. I always appreciate the kindness and how helpful everyone is! customer service is always remarkable. I always appreciate the kindness and how helpful everyone is! More