AutoNation Ford Burleson - Service Center

Even though this dealership always remains busy, the customer service is always remarkable. I always appreciate the kindness and how helpful everyone is! customer service is always remarkable. I always appreciate the kindness and how helpful everyone is! More

Our service writer is the BEST! He takes such good care of us! With my Explorer and my husbands truck. He does what he says he is going to do, calls us back quickly, and just makes you feel welcome. of us! With my Explorer and my husbands truck. He does what he says he is going to do, calls us back quickly, and just makes you feel welcome. More

Excellent customer service. Even during the pandemic restrictions. Additional service reps could be added at times, but we should all be a bit more understanding and patient. restrictions. Additional service reps could be added at times, but we should all be a bit more understanding and patient. More

They have always been extremely courteous and fair. They keep me informed and they take care of any repairs as fast as they can. I trust them with all of my maintenance and repair needs keep me informed and they take care of any repairs as fast as they can. I trust them with all of my maintenance and repair needs More

Matt in service department was great to work with. Got my vehicle assessed and fixed very promptly. my vehicle assessed and fixed very promptly. More

Fernando is the best service tech yet! Will be coming back and bring the truck to be serviced. back and bring the truck to be serviced. More

Second time at this service department in 3 months (same vehicle, under warranty, different repairs). First time was ridiculously frustrating with very poor communication and trouble getting a rental for a vehicle, under warranty, different repairs). First time was ridiculously frustrating with very poor communication and trouble getting a rental for a lengthy repair. This second time was much better. Christian was very helpful, responsive, and answered my questions. I didn’t need a rental this time, thankfully. However someone from service left their half full Starbucks cup in the cup holder which was disconcerting. (We don’t drink Starbucks and there was no name on the cup.) More

Brought my vehicle in for diagnosis. Had to order parts. All is good… until… They held the parts for a week before contacting me to set appt. Made the appt and they decided they couldn’t do it that day. Mad All is good… until… They held the parts for a week before contacting me to set appt. Made the appt and they decided they couldn’t do it that day. Made phone call after phone call in the ensuing days to make a new appt. Left multiple messages with service advisors AND service manager with ZERO return calls. I had to call Ford Complaint service to get any movement from this dealership. I only did this because I didn’t want my driveshaft falling out as I was still driving a defective vehicle. They get 2 stars only because it was finally repaired in about 4 hours only after Ford contacted them on my behalf. More

Worst dealership ever. They do not answer the phone. Oil changes take forever. They broke my oil pan skid plate d=so they just tie wrap it. They already sold me the truck and pre paid oil changes, so they c changes take forever. They broke my oil pan skid plate d=so they just tie wrap it. They already sold me the truck and pre paid oil changes, so they could care less. More

Matt Masters definitely knows, understands, and provides excellent customer service! He truly went above and beyond when my truck needed to be serviced. You could double what you are paying him and you woul excellent customer service! He truly went above and beyond when my truck needed to be serviced. You could double what you are paying him and you would still be getting a bargain. Well done and thank you as well to Linda Belota and Preston Harper! More