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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
551 Reviews

551 Reviews of AutoNation Ford Burleson - Service Center

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February 04, 2021

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could dr More

by Scott in Texas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angela & Fernando
Feb 09, 2021 -

AutoNation Ford Burleson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3224 -- we hope to hear from you soon.

Feb 09, 2021 -

Scott in Texas responded

After the December issue I spoke with Linda and was hopeful the horrible communication and long wait times would be corrected. At this time there is nothing that could be done that could win back my business. I did finally get my truck back but I had to show up and tell the service advisor I was there for a vehicle because after 3 weeks in the shop I needed a truck over the weekend. He showed me what was holding up giving my truck back - a $20 price difference that he had been waiting to hear back from the warranty company about all week. Yes, my truck had been ready for 3 days but I wasn't told I could pick it up because they couldn't work out a $20 discrepancy.

January 17, 2021

Brought my 2020 F-150 in for first oil change. When checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the t More

by Ford Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody?
August 18, 2020

Horrible Customer Service from the Service Department. I have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had tran More

by 18 Mustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
2nd Desk I think
September 09, 2019

Vehicular xxxx. Thats what it should be called. Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to More

by Jimmy Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Belota
June 14, 2019

There answer was buy a new truck... $155 gone with no answer 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Se More

by Mardee57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy,
September 25, 2017

Rude can't be bothered service center, extremely poor custom I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of More

by Jolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ann
August 09, 2017

Tires Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs More

by DRMilliman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Wood
May 19, 2017

Clueless Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was to More

by Btx
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
August 26, 2016

Frustrated I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have g More

by jillmick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr.Green and Mr.Cross
July 29, 2015

3 hours to hear we need to order the broke part After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had com More

by Bryanjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LONDON
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