AutoNation Ford Corpus Christi

Very helpful and willing to work with customers. I drove 250 miles to purchase the vehicle and it was worth the drive. I drove 250 miles to purchase the vehicle and it was worth the drive. More

Jesse S. Martinez San Antonio, TX July 9, 2025 AutoNation Ford Dealership 6250 S Padre Island Dr Corpus Christi, TX 78412 Subject: Complaint Regarding P Martinez San Antonio, TX July 9, 2025 AutoNation Ford Dealership 6250 S Padre Island Dr Corpus Christi, TX 78412 Subject: Complaint Regarding Poor Service and Communication for Vehicle Repair Dear Ms. Alicia Gamez, Service Manager, I am writing to express my profound dissatisfaction with the service provided by AutoNation Ford during my visit from July 5–7, 2025, concerning my 2019 Ford F-150, which displayed a check engine light and wrench icon indicating transmission issues. As a visitor to Corpus Christi for the July 4 weekend, I relied on your dealership for prompt and professional service. Unfortunately, my experience was marred by poor communication, inadequate staffing, and a lack of viable solutions, resulting in significant inconvenience and additional costs. On July 5, I had my vehicle towed from Pep Boys to your dealership after they identified transmission-related diagnostic codes they were unable to address. Your service advisor, Adriana, was assigned to my vehicle. I was informed that a diagnosis would occur on Monday, July 7. However, when I visited in person on Monday morning, Adriana stated that the vehicle would likely not be inspected until Monday afternoon or Tuesday, July 8, due to limited technician availability. She later confirmed that the diagnostic codes indicated internal transmission issues, but shockingly, no one at your Ford dealership was qualified to perform the necessary repairs. This was particularly frustrating, as my vehicle has an OEM transmission installed by a transmission shop in San Antonio under warranty. Communication with Adriana was consistently inadequate. She failed to provide proactive updates, and when I requested the diagnostic codes on July 7 for my San Antonio transmission shop, she did not deliver them promptly. On July 8, I made multiple attempts to contact her, leaving voicemails and text messages that went unanswered. Another service advisor, Joey, assured me he would relay my message, but no follow-up occurred. On July 9, after receiving an automated email indicating Adriana was out of office, I attempted to reach Service Director Aaron Dreling, leaving two voicemails that were never returned. I was forced to escalate my concerns to you, Ms. Gamez, to ensure my vehicle could be released, as I depend on it for work. Due to your dealership’s inability to repair my vehicle and the lack of communication, I incurred significant expenses, including a $500 estimate to ship my vehicle back to San Antonio for warranty work and rental car costs to return home on July 7. While Sames Ford in Corpus Christi offered to assist once I paid your invoice, this does not mitigate the substandard service I received at AutoNation Ford. Although I received an email from you stating there was no charge and that the vehicle was ready for pickup, this gesture does not diminish the overall poor experience. Additionally, I contacted Ford Corporate Customer Service, who promised a follow-up call that I have not received, even after seven hours. This further underscores the lack of accountability I encountered. To resolve this matter, I request the following: 1. A formal explanation of why a Ford dealership lacked qualified technicians to address transmission issues on a Ford OEM transmission under warranty. 2. Assurance that AutoNation Ford will take steps to improve its customer service and technical capabilities to prevent similar experiences for other customers. Please respond by July 16, 2025, detailing how you will address these concerns. You can reach me at 210-540-xxxx or jesmarxxxx@gmail.com. I hope this letter serves as a warning to other Ford vehicle owners seeking warranty work and reliable customer service at your dealership. Sincerely, Jesse S. Martinez More