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AutoNation Ford Fort Worth - Service Center
Fort Worth, TX
501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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501 Reviews of AutoNation Ford Fort Worth - Service Center
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January 04, 2022
This was not a very good visit this time around. Arrived and was asked if I had an appointment, lady that asked just passed me onto the next service agent and then was told to wait as the one assigned to my and was asked if I had an appointment, lady that asked just passed me onto the next service agent and then was told to wait as the one assigned to my appointment was not around. Finally Mike the manager came out to begin the check in process. I waited for two hours for a regular maintenance service. I got up to walk around and noticed my vehicle parked outside the waiting area, I went to ask if my vehicle was ready and the cashier had no idea since the paperwork was had not been brought up yet. She made a phone call to see what service agent had it and finally she was told it was being brought up by the service agent that had my paperwork. He walked in didn’t bother to explain anything to me or ask if I needed anything else. All he was worried about was what was he going to order for lunch. I’m my opinion that is poor customer service and maybe he needs a bit more training in that department. I don’t remember his name but I’m sure they know who he is. I may think twice about going back but this dealership is 10 min from home. Thanks More
by AD
Employees Worked With
Brian or Adam, Sydney Thorp
December 31, 2021
I love this Ford dealership. It is definitely my go to dealership in the metroplex. They are always fast and courteous and they make sure my car is running the way it should be. The staff is always very p dealership in the metroplex. They are always fast and courteous and they make sure my car is running the way it should be. The staff is always very pleasant and helpful and I wouldn’t take my car any other place More
by Cherise Clinkscales
Employees Worked With
Darla , Sydney Thorp
December 30, 2021
received quality and efficient service in an emergency situation on Christmas Eve. Jeff got my truck in as fast as possible. The repair was quite expensive, but Jeff made sure that the repair was submi situation on Christmas Eve. Jeff got my truck in as fast as possible. The repair was quite expensive, but Jeff made sure that the repair was submitted to Ford (as my truck was slightly over the warranty coverage mileage) and in turn Ford will reimburse me for almost all of the charges. I am so appreciative to Jeff for making a point to help me out in this situation. I would recommend this dealership to anyone. Thank you, Jeff, and Auto Nation Ford! More
by palermob
Employees Worked With
Jeff-Service
December 28, 2021
I like their online appointment schedule- and that they actually use it. And I appreciate that they don’t try to force un-needed services on you. And I love that they wash my vehicle each time. Thanks actually use it. And I appreciate that they don’t try to force un-needed services on you. And I love that they wash my vehicle each time. Thanks More
by Svick1
Employees Worked With
Sydney Thorp
