AutoNation Ford Fort Worth - Service Center

We have always received good service at this dealership. Jose Ramos is always easy to work with and always very helpful. We purchased our two vechicles here and have always been satisfied with the service. Jose Ramos is always easy to work with and always very helpful. We purchased our two vechicles here and have always been satisfied with the service. More

Car took 2 months but Jeff Sanderson was great help More

Michelins dry rotting after just 44k miles and 3 years. Dealer took no accountability for this, or for installing year-old tires on the car. Dealer took no accountability for this, or for installing year-old tires on the car. More

Bankston in Fort Worth has always been good to me in the care of all my past four Explorers. Jose Varga and I share fishing stories with each visit. Knowing the care will be excellent justifies the cost! care of all my past four Explorers. Jose Varga and I share fishing stories with each visit. Knowing the care will be excellent justifies the cost! More

Having only 1 person scheduling for multiple dealerships makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the ma makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the machine was out of liquid). After my car was delivered to the pick-up area, it took 12 minutes for me to get the paperwork and this happened only when I walked over and stood in front of the rep! This dealership service missed on this one... More

It seemed like it was a problem to do my service so I left. All I wanted was my wheels rotated and a 20,000 mile check up. I was informed that the check up was only visual and they were 2hrs behind. I c left. All I wanted was my wheels rotated and a 20,000 mile check up. I was informed that the check up was only visual and they were 2hrs behind. I checked my ford service record on the Ford owner web site and a record was created indicating that my car was in for a steering issue. So the whole experience left me perplexed. I will look for another dealer in the future. More

It is all good. Friendly service employees. Service technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. More

I have been coming for regular service for almost four years and have always been treated well. Allen took care of me this time and answered all my questions. years and have always been treated well. Allen took care of me this time and answered all my questions. More

My truck needed a special part from Ford that was in short supply. A day or two repair lasted for over a month having to wait for Ford to get and send the part. However Darla was very helpful and kept short supply. A day or two repair lasted for over a month having to wait for Ford to get and send the part. However Darla was very helpful and kept me informed of the status, kept following up with the parts person and notified me as soon as the part came in and worked to get my truck repaired asap. Thank you Darla. More

The people are, to a person, very nice.The service has The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to go to another AutoNation) I would NOT go back. The people I work with and talk to are very polite, but something is invariably wrong with the service: Oil change and service - forgot to reset the computer and the dashboard reminds me every time I start it to change oil and coolant. I have had to have the back-up camera "fixed" multiple times. The last time the "fix" lasted two days. They then promised a loaner to do it right. A couple months later I called to get it fixed and they had no loaners. I took it in anyway, and they didn't have the parts. They told me what it would cost, when it is still under warranty. Then they said they would have to get the warranty approved, which took an entire day -- and it had already been approved proeviously. Either they do not read their previous records or their approval policies need to be revisited. I need my truck for work during the week and at the ranch on weekends which makes convenience important. The email asking for my review had a phone number "for easy reference." I called the number because I wanted to seek a resolution verbally without writing such a poor review. The posted phone number was answered as "BMW of Del Ray Beach!" The supervisors either are not aware, or, if they are, should be ashamed of these results. More