AutoNation Ford Frisco

This was one of the worst leasing experiences I’ve had. The original Mustang I arrived to test drive had a check engine light on with fewer than 100 miles, so I was shown what the sales staff described The original Mustang I arrived to test drive had a check engine light on with fewer than 100 miles, so I was shown what the sales staff described as an equivalent vehicle. I was told it was the same car I drove, just without the Brembo brakes. After driving it off the lot and reviewing it more closely, I discovered it does not have the performance package at all and is not comparable to what was represented. The window sticker was repeatedly missing throughout the process, which should have been a red flag. The finance manager also misled me regarding GAP insurance, stating it was not available through Ford and that I needed to purchase theirs. That information later turned out to be false. After driving the car home, I checked the engine oil and found essentially no oil in the vehicle, which is extremely concerning on a brand-new lease. The engine bay looked like a car with 100k miles on it not 50 so I immediately had the car towed back to the dealership. At that point, I was forced to rely on the same dealership that had already misrepresented multiple aspects of the deal to tell me everything was “fine" and the engine bay was the result of rodents despite having the car in my possession for only a day. Ford offered no meaningful assistance or support and just echoed what came from Autonation which was "your screwed." Additionally, the aftermarket tint I was required to purchase was scratched and poorly installed which just added to my frustrations. Once the lease paperwork is signed, you are effectively stuck, regardless of the condition of the vehicle or the issues discovered afterward. You have very little recourse and are entirely at the mercy of the dealership. Choose your dealership wisely and pay attention to their reviews. When you see responses like you do from AutoNation which are the same generic response to every bad review that should be your biggest Telltale sign that a dealership could care less about you. More

Very curious and respectful of customers needs in value for the right vehicle. We owe a lot of thanks to Samuel Yeager. for the right vehicle. We owe a lot of thanks to Samuel Yeager. More

I came in for an oil change on 01/03 and was completed however as I was driving home the “under carriage” broke off causing damage to the “under carriage” needing to be replaced and I’ll need to take time however as I was driving home the “under carriage” broke off causing damage to the “under carriage” needing to be replaced and I’ll need to take time away to getting it fixed as it’s being held by bungee cords at the moment. More

We were working on a deal for a 2022 GMC Sierra 1500 Pickup. On Saturday the salesman JC and I looked at the truck whick I told him Im interested in. On Monday the Price changed from $22,500 to $24,121 Pickup. On Saturday the salesman JC and I looked at the truck whick I told him Im interested in. On Monday the Price changed from $22,500 to $24,121 - When I asked the Salesman if I could still have the $22,500 price I was told NO. The new price will be $24,121 no one has the authority to adjust the price, I have been driving tow trucks working with dealers for over 30 yrs. ALL sales managers has the authority to adjust the price within a certain window. So do I recommend this place xxxx NO. Dont waist your time !!!! Shortly after leaving the review, I got a call from the salesman, begging me to remove the negative review. I asked if the dealership would honor the original price of $22,500. He stated they cannot change the price, So I stated I cannot change the review. Just stay away they are NOT good people. More

Overall the experience was good. However I will give one piece of advice. STOP THE OLD SCHOOL BACK AND FORTH MONEY GAMES. When I looked. At this ford bronco there were additional pro However I will give one piece of advice. STOP THE OLD SCHOOL BACK AND FORTH MONEY GAMES. When I looked. At this ford bronco there were additional protection packages I did not want and would not ask for when purchasing a vehicle: I asked for those to be removed and then spent 1/2 a day going backwards and forwards on price. I was then given basically a take it or leave text and told basically I should look at a lower priced vehicle. (Not smart) At that stage I told my sales associate I was not interested and said I would go elsewhere. Then 2 hours later another round of text messages going back into negotiations on the price. (At this point I had already called Honda about another car) Had it been 1 hour later I would have signed papers at Honda. Please stop this type of tactic, it’s really not appreciated and def don’t tell customers to trade down. More

AutoNation examine, does a detailed maintainance inspection service, and a quality wash and cleaning service before any auto is offered for purchase. Comparing my sales agent with others i have expe inspection service, and a quality wash and cleaning service before any auto is offered for purchase. Comparing my sales agent with others i have experienced over 60 years, he rates at the top. He even mentioned that there was popcorn available, free of charge. Not just any popcorn, but healthy kernels, popped in a kettle popper, and needing no added seasoning. I filled one bag and hid another because it felt like I was stealing. I left the dealership in my sparkling vehicle, two bags of popcorn, and a feel-good disposition on my 145 mile drive to my sparkling autos new home garage. When you have been treated right with professionalism and care.. "YOU KNOW IT." More

I booked an appointment with Frisco Ford Automation for a transmission drain and fill on my Ford Mustang. When I booked the appointment, I specifically asked a question to confirm whether they could do a dra transmission drain and fill on my Ford Mustang. When I booked the appointment, I specifically asked a question to confirm whether they could do a drain and fill, not a flush. When I arrived for my appointment, service advisor, Oscar greeted me and I believe signed me in. He didn’t ask me any questions. Instead, he called someone named Trinity and said, “The transmission flush is here, your 45 is here,” meaning the 9:45 a.m. appointment had arrived. When Trinity came out, she seemed rushed and asked for my last name. She then read the question I had submitted when I booked the appointment and told me they only do transmission flushes and do not do drain and fills. At that point, I was honestly lost for words. This is something that could have been confirmed over the phone, text, or email before I ever drove to the dealership. I had to pay tolls just to get there, only to be told something that should have been answered upfront. Shame Ford. After I declined the flush, she asked if there was anything else I came in for. In my head, I was thinking: I already asked everything I needed to ask when I booked the appointment. Shame Ford. This place wasted my time. I can’t believe they don’t do drain and fills—but more importantly, I can’t believe they don’t answer basic, general questions before customers come in. This is a complete disappointment from a dealer I’ve trusted in the past to service my car. Now it feels like there are people at this dealership who don’t care about the level of service they provide nowadays, and simply only care about looking good to their bosses. Take some advice and always put your customers first. Ford, please take this opportunity to train your employees. This isn’t hard. This is basic 101 stuff. So, no thanks to the service you didn’t provide me and for wasting my time. Yes, you guys suck for this. More

The whole team was very attentive and they gave good quality service for a good price. They were super helpful, and I was very pleased with my visit. quality service for a good price. They were super helpful, and I was very pleased with my visit. More

I brought my last two Explorers to this dealer for all the scheduled maintenance and any other repairs that were needed (fuel injector replacement, etc.). However, I have been experiencing transmissi the scheduled maintenance and any other repairs that were needed (fuel injector replacement, etc.). However, I have been experiencing transmission slips roughly every week for the past four months on my current Explorer (ST) that only has 16K miles on it. Despite the fact that I have multiple videos of the transmission slipping, that capture the slip and noise, they say they can't help me unless I leave the vehicle for two months (backlog of vehicles with transmission problems). They won't give me a courtesy vehicle. Then they said if they test drive it and the transmission doesn't make the sound they can't help (despite the clear evidence in the videos). The service manager I spoke to this time (my third visit trying to get them to fix the transmission under warranty) just kept smiling at me and told me to try a different Ford dealership location. I just hope the transmission doesn't slip while I am turning left with ongoing traffic coming and my family in the car. More

My service representative, Oscar , was very professional and very helpful. Took his time to figure out the issue and gave me options. and very helpful. Took his time to figure out the issue and gave me options. More