AutoNation Ford Jacksonville

Kyle, the salesman, took a lot of time to help me find a a vehicle that was right for me, and spent plenty of time to explain the gadgets and how to work them. a vehicle that was right for me, and spent plenty of time to explain the gadgets and how to work them. More

Things got a little dicey; I don't know where in the chain it occurred, but the service dept fell short in this situation. It was a serious issue, but then it was resolved, and in the end, they honored chain it occurred, but the service dept fell short in this situation. It was a serious issue, but then it was resolved, and in the end, they honored their word. I respect that. More

Two hours wait for a scheduled oil change is very excessive. I will look for an alternative at my next service. excessive. I will look for an alternative at my next service. More

Great sales experience and guest service. Will recommend purchasing from AutoNation. Great selection of new and used vehicles Will recommend purchasing from AutoNation. Great selection of new and used vehicles More

AutoNation was really easy to work with - they made sure my needs were met and they took care of my truck well. my needs were met and they took care of my truck well. More

Salesperson was very knowledgeable on all the electronic features that the maverick has available. Very attentive! features that the maverick has available. Very attentive! More

Rex, made my service very easy. Thanks to all who worked on my 2004 F150, it runs great again. Thanks to all who worked on my 2004 F150, it runs great again. More

AutoNation Ford in Jacksonville has been the best dealership that I have dealt with their team was great. Their customer services off the chain. They got me exactly where I needed to be no hassle jus dealership that I have dealt with their team was great. Their customer services off the chain. They got me exactly where I needed to be no hassle just all out a great experience. More

First off, the car I purchased is used and 10 years old. With any used car there is a possibility of having issues. Read to the end or you could get the wrong impression. Anyway, the first stop I made afte With any used car there is a possibility of having issues. Read to the end or you could get the wrong impression. Anyway, the first stop I made after leaving the dealership was about 5 miles away. After going into a store and returning to the car, it would not start. The starter would spin freely. Though it did finally start it only worked intermittently. The car had a 5 day return policy and a mileage limit & 90 day warranty whichever comes first. I took the car back for repairs. My salesman Jamzie helped me get a loaner car during the time my car was in the shop. One day after the repair, I had the same problem again. I took the car back to the AutoNation. At this time the car only had one day left on the return policy. I really wanted to keep the car but I wanted it fixed. The car had been in their shop for 3 of the 5 days that I owned it. I spoke with Jacob and we discussed my concerns with the 5 day return policy. He agreed to start the count once the car was back in my possession once repairs were complete. I've now had the car back for 5 days and haven't had any issues with the starter. The service team kept me informed on what was going on with the repairs. What they found and how they were addressing the repair. You defiantly need to ask questions. I don't think I would have gotten the extension on the return policy if I had not asked but I want to thank Jacob. I feel that Jacob did the right thing by allowing the extension. I also want to thank my Salesman Jamzie for helping me get this car and for the loaner while work was being completed. More

Aaron is the best service rep out there! I bring any Ford I buy to him and AutoNation whether I buy it there or not! I bring any Ford I buy to him and AutoNation whether I buy it there or not! More