AutoNation Ford Jacksonville

The reason for our visit was for service and as usual, our experience with the service department is always great. Our service advisor, Gary called when he said he was call and answered all of our questio our experience with the service department is always great. Our service advisor, Gary called when he said he was call and answered all of our questions thoroughly. Gary was very pleasant to work with. Our issue was actually with the Finance Manager, Bob. This all started back during the week between Christmas and New Year’s. We have a 2013 Ford Explorer that we purchased a Ford Extended Warranty that was about to expire on 12/30/2022 and we wanted to inquire about purchasing another warranty to extend coverage. So we went to the dealer and waited to speak to the Finance Manager for about an hour. At which point Bob came over to us and advise that he was very busy. We said that’s fine, we understood. We gave him our information and a letter that we had received stating that our warranty was about to runout and he said he would look into it and call us later. After calling in several more times to have him or anyone call us back to discuss an extended warranty with no success, we went to the showroom. We were finally directed to Bob and he took us to his office. He was immediately negative about the entire thing, saying to keep your money, it’s going to be expensive, that he was just trying to save us money. All of those things may have very well been true, but his demeanor and attitude were unhelpful and off-putting. All we wanted from the start of this unnecessarily long unresponsive process were some figures on another Ford Extended Warranty, because we like to keep our Explorer in top running order. This rating is a reflection on how we are typically treated when we go to our dealership; however, it is not a reflection on how our inquiry of possibly purchasing another extended warranty was handled. More

Have found the service department honest, reliable and fast. Don't sell you what you don't need. fast. Don't sell you what you don't need. More

Purchased a vehicle and my sales representative, Milani, was professional and the process was seamless. was professional and the process was seamless. More

Thank you, I will come again in the future for any service needs you can provide. service needs you can provide. More

The whole process was smooth, I had an appointment that helps. My appointment was at 8:00 and was on my at 9:30. I’m a repeat customer and have always been satisfied with the quality of the service. helps. My appointment was at 8:00 and was on my at 9:30. I’m a repeat customer and have always been satisfied with the quality of the service. More

Nice area and friendly customer service. My escape had battery issues and they communicated well during the entire process. My escape had battery issues and they communicated well during the entire process. More

Trenton in the service department was so kind and knowledgeable. He was fantastic to work with on my car. knowledgeable. He was fantastic to work with on my car. More

The sales and finance team were very acomodating and I appreciate how easy the process was. appreciate how easy the process was. More

Dropped my vehicle off Friday nite for service on Saturday. Midday Saturday received a text saying vehicle was ready, fast service. Stephanie is the Best. She has real concern for her clients and Saturday. Midday Saturday received a text saying vehicle was ready, fast service. Stephanie is the Best. She has real concern for her clients and always has their best interest at heart! More

Ford Autonation Phillips Hwy is an excellent source for quality and professional service. I highly recommend them. quality and professional service. I highly recommend them. More