AutoNation Ford Jacksonville

Service Advisor Gary was assigned our appt. Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary calle Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary called on the morning of the appt to confirm he had car and service was working on it that day. Expectations had been set during the making of the appt that it could take all day, possibly 2 (due to recall work) to complete the work. On the same day, Gary called to advise all the work was completed. Again, scheduling was such that we needed to pick up the Escape a day later, which was no issue at all. All service items were completd. Selfishly would like it if Service was staffed to allow for an exterior only wash /"rinse off" before returning the vehicle to the customer. Otherwise, completely satisfied with this visit. More

The service department always handles the issue that you come in for. They are courteous and attentive to my concerns. come in for. They are courteous and attentive to my concerns. More

This team is always ready to provide great customer service and will listen to customers service and will listen to customers More

Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out for lunch or for other personal duties. More

It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are gett Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are getting your new Ford serviced. Free coffee, spacious waiting area, also. And last time, the bill was cheaper than quoted. More

They did everything they said they would and did not try to hustle me or play games. The salesman, Noel Garza was the most straight forward and pleasant salesman I have ever had the pleasure of working wi to hustle me or play games. The salesman, Noel Garza was the most straight forward and pleasant salesman I have ever had the pleasure of working with. More

Rinni the salesman is an asset to the Dealership. He is always informative during the whole process of the purchase and takes the time to go over everything about the vehicle when received. He is always informative during the whole process of the purchase and takes the time to go over everything about the vehicle when received. More

Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump More

It was quick and everyone was very friendly- came in to fix a recall item fix a recall item More

Terrible service department. I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the e I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the end of the next day to say they still don’t have it. Total waste of two days, when the appointment was scheduled for two weeks ahead. They knew it was for the recall. Total waste of time. More