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AutoNation Ford Jacksonville

Jacksonville, FL

4.4
980 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 980 reviews

December 09, 2022

Service Advisor Gary was assigned our appt. Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary calle More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Dec 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

December 08, 2022

The service department always handles the issue that you come in for. They are courteous and attentive to my concerns. More

by beingbell13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Dec 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 07, 2022

This team is always ready to provide great customer service and will listen to customers More

by Shannongoss
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Mike Hutto
Dec 09, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2022

Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out More

by J. D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esthepanie
Dec 09, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

December 04, 2022

It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are gett More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
1587 Stephanie
Dec 06, 2022 -

AutoNation Ford Jacksonville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 03, 2022

They did everything they said they would and did not try to hustle me or play games. The salesman, Noel Garza was the most straight forward and pleasant salesman I have ever had the pleasure of working wi More

by Batboy64
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Noel Garza Best auto salesman I have ever worked with
Dec 05, 2022 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

December 01, 2022

Rinni the salesman is an asset to the Dealership. He is always informative during the whole process of the purchase and takes the time to go over everything about the vehicle when received. More

by bajarrett1
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rinni Schepen
Dec 02, 2022 -

AutoNation Ford Jacksonville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Rinni here at AutoNation Ford Jacksonville! If you ever need help, just give us a call. Happy motoring!

December 01, 2022

Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump More

by acovertfamily
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 02, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

December 01, 2022

It was quick and everyone was very friendly- came in to fix a recall item More

by Mavety
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Dec 02, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're glad to hear you enjoyed your visit. Feel free to stop by if you ever need any more help.

November 30, 2022

Terrible service department. I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the e More

by Turnmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 01, 2022 -

AutoNation Ford Jacksonville responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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