AutoNation Ford Jacksonville

I went in because my Escape was a recall for something needed to be checked for driveability of the car. I made my appointment on line with my agent Stephanie to bring the car in., time as arranged and so needed to be checked for driveability of the car. I made my appointment on line with my agent Stephanie to bring the car in., time as arranged and so I went in for the work to be done. Everything went smoothly and I waited in the clean, cheerful waiting area and was asked if I needed more coffee to fill my cup I brought from home.I read my book and soon Stephanie came to say all was finished and recall item was fixed at no charge because it was a recall from the Ford factory. More

Was able to book an oil change online which was convenient. Showed up and was greeted and car was taken back promptly. Was a bit surprised when I was told the oil change would cost $300. Oil change convenient. Showed up and was greeted and car was taken back promptly. Was a bit surprised when I was told the oil change would cost $300. Oil change was complete and I was in my way in under an hour. Lounge to wait was clean and comfortable. Once I got home I could smell oil burning. The next morning I noticed oil had dripped onto my garage floor. I notified the dealership and was told to bring the car back in. When I did they explained when the oil was changed the oil spilled on the splash guard and was not cleaned by the mechanic before it was returned to me. They suggested next time not booking the last appointment in the day when mechanics are in a hurry. More

Efficient and courteous service in a timely manner! Thank you for contacting me of the recall that needed to be done! Thank you for contacting me of the recall that needed to be done! More

Fast service. Staff are kind and caring. I love AutoNation Ford Jax because my car has always been taken care of promptly and satisfied. Staff are kind and caring. I love AutoNation Ford Jax because my car has always been taken care of promptly and satisfied. More

My car was to have a oil change and tires rotated! My car takes 0/20 oil thay used 5/20. Thay did not rotate my tires!!!! My car takes 0/20 oil thay used 5/20. Thay did not rotate my tires!!!! More

How to get free customer service from this place. It’s really nice love the hot chocolate and coffee.Awesome service. Young lady who Wait tell me all the time it’s great. This dealership is nice I’m c It’s really nice love the hot chocolate and coffee.Awesome service. Young lady who Wait tell me all the time it’s great. This dealership is nice I’m coming to stay here along time. More

Always a delight to work with Stephanie who scheduled the maintenance appointment and kept me informed of its progress, and scheduling transportation from home to dealership to retrieve my vehicle. maintenance appointment and kept me informed of its progress, and scheduling transportation from home to dealership to retrieve my vehicle. More

A Hello there. Really I’m not happy because I was there on Monday for the recall and I asked to inspect more, but not. That’s why I’m not happy. Thank you. Really I’m not happy because I was there on Monday for the recall and I asked to inspect more, but not. That’s why I’m not happy. Thank you. More

Gary and the staff at Autonation have always taken great care of our vehicles. They are very pleasant to work with and get the work done in the expected timeframe. care of our vehicles. They are very pleasant to work with and get the work done in the expected timeframe. More