AutoNation Ford Jacksonville

This location has great service, friendly staff, and thorough communications. I have made this my service location. thorough communications. I have made this my service location. More

AutoNation is great for taking care of our fleet. The recalls are done timely and parts are there when we need them. Stephanie in service communicates well when we have a truck in for service. The recalls are done timely and parts are there when we need them. Stephanie in service communicates well when we have a truck in for service. More

Been going to this dealership for years and they always take care of me. They are always willing to work with me on prices but most important i feel valued as a customer here. Thank you Susan for all of yo take care of me. They are always willing to work with me on prices but most important i feel valued as a customer here. Thank you Susan for all of your help with my F150 and new tires! More

I purchased my car here in 2014. In a professional and timely manner, they have done all recall items and almost all maintenance items exceeding my expectations. As a dealer servi In a professional and timely manner, they have done all recall items and almost all maintenance items exceeding my expectations. As a dealer service department, they have the knowledge and experience to get it right on my Ford vehicle. . More

Autonation Ford on Philips Highway Jacksonville Florida is always prompt, courteous and friendly, especially my service rep Stephanie. I feel they look out for me and do whatever they can for my benefit. is always prompt, courteous and friendly, especially my service rep Stephanie. I feel they look out for me and do whatever they can for my benefit. I've been going there for 12 years and will continue. I like that there is never any pressure to buy additional services and they always give me good advice. More

I would recommend this dealership to others for sales and service. Service technicians are awesome service. Service technicians are awesome More

They are very professional and knowledgeable. I never have to worry when dealing with this company! I never have to worry when dealing with this company! More

Received an appointment reminder the day prior. Dropped off the vehicle and it was processed quickly. Jessica called me a few hours later that the vehicle was repaired and ready for pickup. Excelle Dropped off the vehicle and it was processed quickly. Jessica called me a few hours later that the vehicle was repaired and ready for pickup. Excellent customer service and expert troubleshooting and maintenance completed. More

From the time we entered the dealership to the time we left, we felt very comfortable. left, we felt very comfortable. More

Had an appointment for an oil change and tire rotation. Service advisor was at his/her station and never looked up to say anything as I walked in. Once Sue finished with her customer, she looked up my appo Service advisor was at his/her station and never looked up to say anything as I walked in. Once Sue finished with her customer, she looked up my appointment and told my assigned advisor that I was there. He/she then greeted me by saying, "I'm ok, how are you?" Not a deal-breaker, but an odd way to start off the check-in. Specifically asked if the tire pressure would be checked because I knew it was low, and the last time I was in, it wasn't done. This is the second time that air has not been checked during an oil change. My vehicle wasn't ready until 5pm, when it was dropped off at 1:30. Obviously, I dropped it off so I didn't expect it to be done quickly, but I don't want to hang around all afternoon waiting for it to be completed either. When I arrived to pick up the vehicle, my service advisor was talking to another employee and never once even glanced over to his/her station to see if anyone was waiting. After 4 minutes, another advisor hollered down that someone would be right with and I continued to wait another 2 minutes before he/she noticed I was there. I don't seek to get him/her in trouble specifically, but why is there such a lackadaisical attitude when there are customers buzzing in and out constantly? Maybe there should be someone who is responsible for greeting and acknowledging customers and they enter? I take the car to the dealership because I have more confidence in the work being done by the actual dealer. But, 3.5 hours for an oil change, $94, an unfriendly advisor and the lack of air pressure check twice will make this the last time I bother. My husband brings his car to Jiffy Lube. The price is comparable. They are always extremely welcoming and friendly. You can see them actually completing the things that are supposed to be checked off during an oil change (washer fluid, tire pressure, vehicle lights etc.), and they are much more timely. I'm not sure who Lisa Parasrami is, but I did not have any interaction with anyone named Lisa and would hate for this review to be a reflection upon her. More