AutoNation Ford Jacksonville

Great thanks for your service Susan G great job! The dealership had many customers ahead of me so waited a few days also waited one day more for a part to come in it was out of stock many out of The dealership had many customers ahead of me so waited a few days also waited one day more for a part to come in it was out of stock many out of state license plates getting service here. Now ! It’s Pretty disturbing I am a fl native so now I get in line behind these folks let’s pray for the best learning to be patient More

Everyone from my sales rep to the financing Coordinator were fantastic. This being my 4th car from autonation I wasn’t disappointed at all. were fantastic. This being my 4th car from autonation I wasn’t disappointed at all. More

Great service! I hope to work with the same service representative as this visit. Prompt, professional and friendly service. I would recommend to others for servic I hope to work with the same service representative as this visit. Prompt, professional and friendly service. I would recommend to others for services in the future. Thanks. More

Staff & service center was thorough and efficient. Reasonable prices and spacious waiting are with vending machines Reasonable prices and spacious waiting are with vending machines More

Jessica and staff did a great job on making the repairs and getting my car back on the road!! and getting my car back on the road!! More

Awesome experience. Fadil was great. He made sure everything was ready by the time I got there. Great customer service by the whole staff. Fadil was great. He made sure everything was ready by the time I got there. Great customer service by the whole staff. More

Great vehicle buying experience. Dealer worked hard to get my rate down. Used car buying was very comforting Dealer worked hard to get my rate down. Used car buying was very comforting More

Super helpful, understanding and responsive to any issues. Car detailing lacked the detailing part but made right issues. Car detailing lacked the detailing part but made right More

The customer service was very good. I am used to getting tires rotated and my car cleaned and washed from another dealership and was surprised to find you didn't do that extra. I am used to getting tires rotated and my car cleaned and washed from another dealership and was surprised to find you didn't do that extra. More

I love working with the sales department but the service department does not offer the same level of service. I was working with Stephanie M, who wasn't helpful at all and would not return mine or my wife's department does not offer the same level of service. I was working with Stephanie M, who wasn't helpful at all and would not return mine or my wife's calls. it took me calling multiple times to schedule a follow up appointment to replace a sensor for a brand new vehicle with less than 2k miles. I've been waiting for over a month to get this issue resolved; my wife and I only have one vehicle and a new born at home and Stephanie suggested multiple times to leave the car overnight. That is very inconsiderate!! I spoke to two different service person over the phone who said this can be done same day, so someone must be uninformed. I'll make sure to take our business elsewhere next time. She finally takes the car in, after waiting for 6 hours, supposedly the issue was fixed, on my way home, the check engine light comes back on for the same reason. This experience has been terrible, after they get this fixed, that will be my last visit to the Phillips Hwy dealership. More