AutoNation Ford Jacksonville

I was blessed to have Jessica as my assistant. She was so good remembered my name and everything. I go to AutoNationfor all my auto needs. Thank you She was so good remembered my name and everything. I go to AutoNationfor all my auto needs. Thank you More

waylon was my service rep . everything needed was done plus in the time frame he said .i have been a customer for 10yrs and susan has been my rep all along .she was out so he everything needed was done plus in the time frame he said .i have been a customer for 10yrs and susan has been my rep all along .she was out so he took care of me . i can get a ford suv any place in jacksonville BUT good service after the purchase makes this dealership my automatic go to More

Open and honest and fair. I ordered a Maverick back in September and my sales guy was with me the whole way. On signing day the prices were exactly as expected and all the p I ordered a Maverick back in September and my sales guy was with me the whole way. On signing day the prices were exactly as expected and all the paperwork done efficiently. Even the mechanics manager took the time to introduce himself to me. I am looking forward to working with them on the care and maintenance of my Mav for the years to come. More

Fast service. Convenient scheduling. The communication could use improvement, but I will return for service. Convenient scheduling. The communication could use improvement, but I will return for service. More

Customer service was good and staff very polite, but I made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430 made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430pm I had not received a call so I called them. I was told my vehicle was ready. When I picked up the car, the service rep told me they ordered parts for the recall and I would need to schedule another appointment when the parts came in. She also told me that she reset the service indicator for the tire servicing kit as soon as I arrived. So my car was there for seven hours to order parts and to not even look at the tire servicing kit, only to reset the indication inside the vehicle. Just a bit frustrating. Plus the appointment was made almost 2 weeks in advance. More

Easy to schedule service. Picked up a serviced,clean vehicle, on time as promised. Would recommend. Picked up a serviced,clean vehicle, on time as promised. Would recommend. More

Waylon, your Service Writer was excellent to work with during my entire experience. 5 stars! during my entire experience. 5 stars! More

Easy to work with and kept me updated on my Bronco. Final process was quick and efficient. Final process was quick and efficient. More

Stephanie is my service rep and she is so efficient to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to a hot chocolate that was provided in the wait area for customers waiting for my car to get the oil changed and a full inspection of my car from the tires up to make sure everything was a-ok. More

Stephanie was my service rep, she is absolutely fantastic and a great asset to your company and a great asset to your company More