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AutoNation Ford Jacksonville
Jacksonville, FL
977 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 977 reviews
May 17, 2022
Not the best customer service. I felt that the sales force, managers and finance manager weren’t that interested in my priorities, timeline or concerns but more like I would get t I felt that the sales force, managers and finance manager weren’t that interested in my priorities, timeline or concerns but more like I would get the vehicle when it’s convenient for them and their schedule. I agreed to buy on Saturday but the vehicle wasn’t at that store, it arrived on Wednesday. There finance offer was not competitive but then after I found financing only then did they call me to try to compete, then two more days to complete the paperwork and take delivery. That was eight days ago and I still don’t have all of the final paperwork and tag. I wouldn’t recommend this dealership. More
by Fidpronet
Employees Worked With
Rather not
May 13, 2022
The service area is outstanding, Susan does her job very well, when she retires this year, you will never find a great replacement she is one of a kind. well, when she retires this year, you will never find a great replacement she is one of a kind. More
by Dmoon91994
Employees Worked With
Susan
May 13, 2022
Everyone was so pleasant and helpful! Our salesman Terry Leonard was GREAT he was very knowledgeable of the inventory and so FUN to work with. Our salesman Terry Leonard was GREAT he was very knowledgeable of the inventory and so FUN to work with. More
by ewallace
Employees Worked With
Terry Leonard
May 11, 2022
This past weekend, I went to this specific Ford dealership specifically for an oil change as well as an alignment as I had recently installed a brand new set of wheels and tires on my Focus ST. Upo dealership specifically for an oil change as well as an alignment as I had recently installed a brand new set of wheels and tires on my Focus ST. Upon check out, I was never advised if my vehicle needed anything, if the alignment was completed, and or was shown the alignment specification sheet( (post alignment) showing that my vehicle was in the proper spec. After leaving the dealership, I looked over my paperwork and found that the alignment was completed as “best as possible” but that it couldn’t be done accurately due to warn inner and outer tie rods. I was very upset as I was charged for the full alignment without being quoted and/or told about this problem. The right and moral procedure would have been to take my vehicle off the alignment rack, get an estimate for parts and labor, and have the service advisor call me with an update. Best case scenario, I would purchase the $500 tie rod repair (found this price out as I had to go back in to ask for a quote) and proceed with the alignment. Having experience working as a production manager with a BMW service department, it was blatantly obvious to me that the technician was more concerns with getting his hours rather than doing his job appropriately. This felt disrespectful and deceitful and actions like this is what gives dealerships a bad reputation. I attempted to call the dealership multiple times and was advised that the service manager would be in touch. My last contact was yesterday morning. I’m hoping this issue gets resolved. I would contemplate returning to this dealership if they do reach back out to resolve the issue as I have had to resolve those issues in my past experience in the industry, however, I will not give them further business if the issue goes unresolved. More
by Maxostrow2
Employees Worked With
N/A - Paperwork not on hand
May 11, 2022
Great service. I dropped off on the wrong day (my error on appointment date) and they still squeezed me in. Quick and correct repair. All great . Thanks ! I dropped off on the wrong day (my error on appointment date) and they still squeezed me in. Quick and correct repair. All great . Thanks ! More
by bobdarlacook
Employees Worked With
Stephanie
May 09, 2022
We were treated professionally and patiently in buying our new car. Everyone knew their duties well and explained exactly what we were to expect next. our new car. Everyone knew their duties well and explained exactly what we were to expect next. More
by Dave
Employees Worked With
Terry Leonard, the appraiser, and the finance manager
