AutoNation Ford Jacksonville

Well, I have no idea what happened with the service department, but in this case I had a bad experience about last service that was performed to my truck. So, the first thing was my truck was 5 days in department, but in this case I had a bad experience about last service that was performed to my truck. So, the first thing was my truck was 5 days in the dealership waitng for a part and nobody called me to notify about this issue a was trying to reach the service advisor, I left voice message and she never called me back also I called to service department directly to spoke with somebody else and nobody was able to help me. The second thing when I went to there to pick up my truck, the truck was very dirty, some stains were in the whole truck, all these stains was because the truck was pulled over underneath of tree and the tree drops some red fruits or something that could damage the paint because that fruit are red. So, unfortunately it was a bad experience for me! More

Over the past 20 years I have purchased four different vehicles from this dealership and have found the sales staff and service personnel to be professional and respectful… I give them my highest recommen vehicles from this dealership and have found the sales staff and service personnel to be professional and respectful… I give them my highest recommendation possible! More

They are friendly people They take care of my vehicle of all the problems and they did that in a good time as well as schedule was all the problems and they did that in a good time as well as schedule was More

Excellent service from the service department and representative. Great communication with me throughout the process, representative. Great communication with me throughout the process, More

Very good customer service. I have used the repair center for all my ford oil changes. They always do a great job. I will continue to use. I have used the repair center for all my ford oil changes. They always do a great job. I will continue to use. More

I came in for a oil change and was greeted by Susan in a very nice manner. My car was ready in just an hour. I will continue to use this dealership. very nice manner. My car was ready in just an hour. I will continue to use this dealership. More

Everyone was nice and very helpful'. The waiting area was very nice and the coffee was great. This was my first time at this dealership, but I will continue to have my vehicle serviced h The waiting area was very nice and the coffee was great. This was my first time at this dealership, but I will continue to have my vehicle serviced here. More

Had the worst experience with the service department in regards to My used vehicle. Buyer beware!! regards to My used vehicle. Buyer beware!! More

Great service department. Friendly customer service and nice facility. Clean and updated dealership. No inventory Friendly customer service and nice facility. Clean and updated dealership. No inventory More

Sales person ensured me the car had factory navigation, several months later I discovered that it was not possible to subscribe to the factory navigation. I would have never bought the car had I know this. several months later I discovered that it was not possible to subscribe to the factory navigation. I would have never bought the car had I know this. It was pretty deceptive on the part of the sales person. More