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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.4
980 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 980 reviews

January 31, 2022

Fast easy service with friendly service advisors. Dropped off in the evening and ready when promised. More

by Berlbscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Anderson, Rini Schepen
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Feb 04, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 31, 2022

Stephanie always take good care of me at the service counter when I check in and out.. More

by Kimball.p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie. Service
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Feb 04, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 29, 2022

Very good service experience. James has a great group, they go out of there way to help me get in and out and solve my problems. I am getting disappointed with the price of service here just for an oil c More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Leonard
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Feb 01, 2022 -

AutoNation Ford Jacksonville responded

Hi Scott. We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2022

Dealer’s Service Manager was extremely diligent, understanding and professional and he promptly addressed my needs. More

by M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Services Department Manager
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Feb 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2022

Great service….. will recommend to friends. On time delivers. Set expectations and then exceeded them. Best fast friendly service. I will be back. More

by Chuckhoran3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No sure service writer was the best!
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Feb 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

January 27, 2022

Friendly and great personnel, at the moment I showed up they were very attentive. Thanks More

by tannya_burgos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 26, 2022

Great customer service, personnel attention to detail for my service was outstanding, this particular truck is one of three we have you service, always a great job, thank you. More

by curleyr@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jan 31, 2022 -

AutoNation Ford Jacksonville responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jan 31, 2022 -

curleyr@bellsouth.net responded

great service

January 26, 2022

Service was excellent. Answering our questions. I would recommend this to my friends. Thank you More

by toe1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 29, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 25, 2022

Very well organized staff. My routine maintenance was handled on a timely basis and was right on my scheduled time. More

by shirlpat7041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Edwards
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Jan 29, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 25, 2022

Scheduled service appointment a week out. Dropped vehicle off and waited all day. Finally I called dealer at end of the day to check status only to find out vehicle had not even been touched yet. Picked up v More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica in service
Report | Print
Jan 29, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. If you would be willing to give us another chance in the future, please reach out to our General Manager at (904) 242-6499. We would appreciate the chance to turn your experience around.

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