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AutoNation Ford Jacksonville
Jacksonville, FL
974 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 974 reviews
November 12, 2021
Bought an Edge. The salesperson was less than enthusiastic. Didn’t even thank us for business or say goodbye after our purchase. Just walked away from us. Before the sale was made (which we di enthusiastic. Didn’t even thank us for business or say goodbye after our purchase. Just walked away from us. Before the sale was made (which we didn’t even haggle over price- just test drive and said we’d take it) there was an issue with our Carfax on the car we were trading in. A clerical error. Was told by sales manager I would have to go to DMV to fix. I did go to DMV first thing the next morning (what a pain) and was told by DMV it was a Carfax issue. DMV said they couldn’t fix it on their end until car was sold. I told dealer this. Dealer claimed to call Carfax and told us Carfax said it was a DMV issue. Meanwhile I had opened a case inline with Carfax and Carfax resolved it and told me It was indeed their error. So the sales manager basically lied to us because he didn’t want to deal with getting it straight. He argued with us and was very condescending when I told him what the DMV told me. Even his title clerk called DMV and was told the same thing I was told by DMV. But I got it fixed working with Carfax via email. Bought the car there were a few minor issues I wanted checked. Extremely low tread in front tires and a lens plate on tail light that had moisture in it that took several days to dry out and I wondered if it needed looked at or replaced. Dealer told me both were fine and gave me a hard time about looking at it. Choosing to argue instead. They had forgotten to put the floor mats back in after detailing. I did not notice until next day. I went back to get those. No apologies for the inconvenience. I ended up leaving pretty upset. Took my car to another Ford dealer who looked at the lens cover issue and said the seal was failing. So there’s that. How hard would it have been for the dealer selling the car to look at these issues I was concerned about instead of arguing? The finance people were awesome! The two that I worked with- top notch- Bill and Charlie. Sadly, I won’t be returning to this dealer and not recommending it to friends. I should add I’m in outside sales for a living. It’s a tough job dealing with people. But I would never want one of my customers to have this kind of experience. More
by Teresakjohnson
Employees Worked With
Doug Hastings.
November 11, 2021
Poor dealership. I brought my vehicle in for airbag recall. Technician nicked panel and caused it to be slightly loose. Told new panel was ordered and should arrive 7 to 10 days later and I would rec recall. Technician nicked panel and caused it to be slightly loose. Told new panel was ordered and should arrive 7 to 10 days later and I would receive a call. Over three weeks later, no call. I also asked for transmission to be checked as it was slightly sluggish going from first to second gear on occasion. All I heard was age of vehicle replacement recommended. I asked about flush, but was told it won't do any good due to age of vehicle. I will never purchase or service a vehicle thru business again. More
by dolinskycats55
Employees Worked With
Rachel
November 10, 2021
I love this place and won't take my truck anywhere else! Stephanie, my service rep, is amazing!! Thank you All! Let me just say too how much I love your shuttle drive - Antwan is awesome! Stephanie, my service rep, is amazing!! Thank you All! Let me just say too how much I love your shuttle drive - Antwan is awesome! More
by KF
Employees Worked With
Stephanie
November 09, 2021
Polite, helpful professional sales staff. My salesman Kyle was particularly helpful. He spent time showing me some of the various features of my new vehicle. Kyle was particularly helpful. He spent time showing me some of the various features of my new vehicle. More
by ncharek
Employees Worked With
Kyle Duteau
November 07, 2021
Synthetic oil change and provided cabin air filter installation requested. Unfortunately, a tire rotation was performed and I was charged for it in addition to the requested services. My tires are new installation requested. Unfortunately, a tire rotation was performed and I was charged for it in addition to the requested services. My tires are new with less than 100 miles on them. I did not request a tire rotation. More
by Bill T.
Employees Worked With
Stephanie
November 04, 2021
I had such a bad morning . When I walked in for my appt , Stephanie made my visit AMAZING ! She was so kind and LISTENED ! Had my vehicle in amd out of the shop in no time ! Would indeed recommend you visiti Stephanie made my visit AMAZING ! She was so kind and LISTENED ! Had my vehicle in amd out of the shop in no time ! Would indeed recommend you visiting her in the service center . More
by Amanda
Employees Worked With
Stephanie
November 03, 2021
Oil change and tire rotation completed in good time. Disappointed that I would have had to wait 2-3 hours to have a possible seal leak (wind noise) checked out especially since this was brought to their Disappointed that I would have had to wait 2-3 hours to have a possible seal leak (wind noise) checked out especially since this was brought to their attention when I made my appointment last week. Granted there was no leaking noise on the way to the dealer Tuesday morning and I told them so and we kind of shrugged our shoulders and agreed to wait to see if noise came back which it did on my ride home. Now it's back to the dealer, drop off the Explorer and sit around for 2-3 hours, More
by zbears
Employees Worked With
Stephanie McGuire
