AutoNation Ford Jacksonville

My contact with the service department was nice. Although I did not get updates often, the ones I did get were nice, they just were not consistent. Outside of this, the biggest issue I had was spending so mu I did not get updates often, the ones I did get were nice, they just were not consistent. Outside of this, the biggest issue I had was spending so much money on a repair and tune up, and no one could be bothered to run it through the car wash. Little details count, and make you want to return. At this point, the experience did not meet the expense. More

Terry, kept me updated the through the whole ordering to delivery process roughly 14 weeks. Terry got the X-Plan for us, explained who we would talk to next and kept checking to finalize transaction. He set delivery process roughly 14 weeks. Terry got the X-Plan for us, explained who we would talk to next and kept checking to finalize transaction. He setup the phone in the truck, made sure full tank of gas done. Just a fantastic job. The whole sales team was outstanding getting the sale done Bill and Debi Vrobel More

Made appointment for oil change and was taken in on time service member was polite and didn’t have to wait long too long for service to be done service member was polite and didn’t have to wait long too long for service to be done More

Auto Nation Ford has been serving my vehicle for 6 years and I can always depend on their service and friendly staff. and I can always depend on their service and friendly staff. More

I had an issue with my 2018 F150 XLT so I went back to AUTONATION,talked to Stephanie in the service Dept. She was on top of the repair from the beginning to the end. Highly satisfied. Great Job to the AUTONATION,talked to Stephanie in the service Dept. She was on top of the repair from the beginning to the end. Highly satisfied. Great Job to the SERVICE TEAM. Thank you Stephanie for your time and consideration. Jeff More

Susan who works in the service department is excellent. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. More

Not educational on the process pertaining to say to recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. A recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. And that didn’t have the part in stock. More

My sercive rep J James was great per usual. Punctual and informative. Always a smooth process. informative. Always a smooth process. More

Usually pretty good. Bad experience last time in. No paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (w paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (with an appointment) More

Customer service, very rude and unprofessional. , her name is Stephanie. I was scheduled for inspection appointment for the recall and she convinced me that Ford motor company don’t know what they doing name is Stephanie. I was scheduled for inspection appointment for the recall and she convinced me that Ford motor company don’t know what they doing, hers words! I’ve lost my time and money for that day. I called again and they told me that inspection have to be done is safety matter and that I have recall on my car. More