AutoNation Ford Jacksonville

AVOID AT ALL COST I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them to look at a leak in the interior. Three trips later, my brakes still aren't right and are making an awful noise, AND my roof still leaks. Service manager will not call back and you get a run around when you ask to speak with a manager one on one instead of leaving a message. My buying experience with them was great, but their service department is the worst I have EVER seen. More

New Edge I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what yo I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what you want in a vehicle. The process was so smooth and easy from beginning to end, I would recommend Jake and this dealership to anyone! More

Do not visit for service! DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set a DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set and missed their own time lines for updates, have trouble giving accurate estimates for service, and even had trouble using their own technology. They quoted me $1700+ for a repair. I called another Ford dealership in town, told them the same repair I needed done, and was quoted at $1200. I have a unique situation where I need them to work with Ford Corporate (the only way to work with them apparently is via a dealership) and I cannot get these people to give me any information showing that there has been progress. Just an example of the service to expect, on the 5th I was told that they were waiting on an email back from the Ford Customer Service rep about my case. Today is the 16th and they have not made contact with me since. Its been over 10 days. The only way I've made any progress with them is when I initiate it. This part actually made me laugh. They had my truck for just over a month. When I got it back a family of spiders moved in. I sat back in the drivers seat for the first time and what do you know, there was a giant spider web with a living spider crawling around strung between the steering wheel and door frame. I'm still finding spider webs inside and its been over a week. That was just the icing on the cake. The only reason I came to this dealership in the first place was because the truck wasn't running correctly and they were the closest dealership but that was a terrible decision that my family or I will not make again. More

Great car buying experience! Lance Huish and Rob Bradley were a great team to work with. They made the process for picking the right vehicle all the way through signing all the f Lance Huish and Rob Bradley were a great team to work with. They made the process for picking the right vehicle all the way through signing all the financial documents seamless and virtually painless. Car buying takes a long time, but they made sure I was in and out as quickly as possible. I would definitely recommend this dealership to others. More

Love my new Edge ! Just awesome ! Not pushy and very knowledgeable. We were able to workout what I was comfortable with and what my best options were. Very friendly staf Just awesome ! Not pushy and very knowledgeable. We were able to workout what I was comfortable with and what my best options were. Very friendly staff ! More

Best dealership experience ever . Jack and Ike were two of the best sales people I've ever worked with both men were courteous knowledgeable and listened to what I had to say . Jack and Ike were two of the best sales people I've ever worked with both men were courteous knowledgeable and listened to what I had to say More

Outstanding Salesman, outstanding service Malcolm was my salesman-he did an outstanding job. I told him exactly what I wanted and he found exactly what I asked for (Ford Explorer). Malcolm was Malcolm was my salesman-he did an outstanding job. I told him exactly what I wanted and he found exactly what I asked for (Ford Explorer). Malcolm was professional, polite and completely answered all of my questions. He even made a couple of follow up calls to make sure I was happy with my purchase. More

Friendly, Clean, and Comfortable This was one of the best new vehicle purchases I have ever had. We saved a ton of money and the management was willing to negotiate on all aspects. Sa This was one of the best new vehicle purchases I have ever had. We saved a ton of money and the management was willing to negotiate on all aspects. Sales staff was extremely friendly and the managers were just as nice. Even at closing time there was no real pressure to make a deal or sell a car. The vehicle we drove came with all of the features we were looking for at the best price around. I can't say enough good about the experience. Total time at the dealer was about 3 hours across 2 days. More

Jacob-Awesome Experience! I had a great experience at Autonation Ford Jacksonville! Jacob was my salesman and was enjoyable to work with from start to finish! He is great at li I had a great experience at Autonation Ford Jacksonville! Jacob was my salesman and was enjoyable to work with from start to finish! He is great at listening to what you want in a car and making sure that you find it. It was the best experience possible! My finance manager who then helped me out was Christine. She is very thorough, great at what she does and funny, too! What can sometimes be a headache was a smooth, easy process thanks to her! The management team, Chris and Brad, were also very helpful and kind throughout my entire car buying experience. I truly appreciate everyone's efforts and highly recommend seeing Jacob at AutoNation Ford Jacksonville! More

Great experience Shawnta was my salesperson and she was so patient and answered all my questions. Great communication throughout the process. Christine the finance man Shawnta was my salesperson and she was so patient and answered all my questions. Great communication throughout the process. Christine the finance manager also made the process very easy. They are all so friendly and good at what they do. They treated us like family and we will definitely return for our next truck. More