AutoNation Ford Jacksonville

Read Everything, write down what they PROMISE, LIES Purchased Ford Fiesta in 2012 and was lied to by the Sales associate Terry Leonard. They lied about the warranty - 100K or 5 years, wasn't true. T Purchased Ford Fiesta in 2012 and was lied to by the Sales associate Terry Leonard. They lied about the warranty - 100K or 5 years, wasn't true. The service plan (charged 1700.00 plus interest) for what amounted to ten oil changes and two tire rotations. Total Rip OFF! Watch out for this dealership, they promise the world, then explain it away that you signed the paper. Don't TRUST WHAT THEY TELL YOU! READ Everything. My advice, go somewhere else! More

Excellent Customer service. Nathan Goodroe did an excellent job in assisting me in finding a vehicle that was right for me. The entire process was quick and painless and I will b Nathan Goodroe did an excellent job in assisting me in finding a vehicle that was right for me. The entire process was quick and painless and I will be buying all of my vehicles from AutoNation Ford in the future. More

Excellent Customer Service from the start! Lance and his team were quick and proficient in helping me find my new car! I would recommend this dealership! from the start! Lance and his team were quick and proficient in helping me find my new car! I would recommend this dealership! More

Great team effort Bought my 2nd Ford Edge from Autonation Ford Jacksonville. My initial interaction was with Ricardo Allen. He was easy to relate to. He was patient and Bought my 2nd Ford Edge from Autonation Ford Jacksonville. My initial interaction was with Ricardo Allen. He was easy to relate to. He was patient and helpful with my decision process and when I was ready to complete the deal I worked with his associate Doug Hastings who was equally helpful and family relatable. After some discussion with my wife, I had some issues with the deal and Doug quickly made necessary adjustments to sale. Additionally, other parties got involved to help make the process goo smoothly - Jay (E-Commerce Mgr), Chris Newton (Used Car Sales), John Schlag (New Car Mgr), and finally Brad Burnett (GM). Good team effort without making me feel pressured. Without question, one of the most professional sales I have had the good fortune to deal with. I will definitely buy from this group again. Thank you More

GM Brad Burnett makes car buying a wonderful experience We have done business with Brad and his teams for nearly 30 years purchasing 14 vehicles. Regardless of our business relationship and friendship he/th We have done business with Brad and his teams for nearly 30 years purchasing 14 vehicles. Regardless of our business relationship and friendship he/they continue to work hard to win and maintain our business. More

Profressional Purchase a new F-150 Sales people were willing to sharpen their pencil on the pricing and we reach a nice compromise. I was very satisfied as fa Purchase a new F-150 Sales people were willing to sharpen their pencil on the pricing and we reach a nice compromise. I was very satisfied as far as buying a vehicle goes It was a very nice experience and would not hesitate in recommending this dealership Thank all you guys at AutoNation More

Quick work and kind staff Always treated with respect and kindness, they get the job done as quick as possible and get it done right. They're the best Autonation Ford around, t Always treated with respect and kindness, they get the job done as quick as possible and get it done right. They're the best Autonation Ford around, the Autonation on Blanding is awful More

Superior Service Superior and time efficient service. Good maintenance work at a fair price with OEM parts. James Davis was my service advisor and he could not have be Superior and time efficient service. Good maintenance work at a fair price with OEM parts. James Davis was my service advisor and he could not have been more helpful and informative. More

Timely Brought my F-150 in for a warranty repair. Susan handled getting the new rear window in and installed. Susan was quick and efficient at handling the p Brought my F-150 in for a warranty repair. Susan handled getting the new rear window in and installed. Susan was quick and efficient at handling the problem. More

Service department Complaints about repairs and policies semi-fixed (they paid half) after two live chats, an e-mail to Ford Motor Company, and several calls to both the Complaints about repairs and policies semi-fixed (they paid half) after two live chats, an e-mail to Ford Motor Company, and several calls to both the dealership and company customer service. More