AutoNation Ford Jacksonville - Service Center

My experience was stellar with Ford Nation. It began with a quick conversation and appointment made in a timely manner. I was greeted immediately at the service department and was directed to m It began with a quick conversation and appointment made in a timely manner. I was greeted immediately at the service department and was directed to my advisor Miss Jennifer who then walked me through the entire process. I was also given a rental car. I received texts and phone calls throughout the next few hours explaining the process. I was pleasantly surprised to receive a phone call in the afternoon that the truck was ready and everything completed. I also felt the price was fair. Thank you kindly Ford Nation, you’ve gained a new customer. More

Kelly Dean ! !! always the best!!! right on point with my issues with my company car. !! always the best!!! right on point with my issues with my company car. More

very happy and shuttle service was excellent very happy with service dept darren was very helpful with service dept darren was very helpful More

Daniel is a wonderful Service Advisor. He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned earlier than expected. More

They left me waiting in the place for 4 hours, no one helped me to tell me something, Sheenika helped me and she is a bad perso helped me to tell me something, Sheenika helped me and she is a bad perso More

Terry was awesome! ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. More

Mr. Aaron was really nice and very professional and did a great job. I will come back and get my car serviced there again. great job. I will come back and get my car serviced there again. More

Great experience, easy to make an appointment and very good service. Aaron Vazquez was great and kept me informed through the entire process. good service. Aaron Vazquez was great and kept me informed through the entire process. More

Scheduling appointments online is quick and easy. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. More

I live in St. Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhel Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhelmed. I contacted Autonation Ford on Philipp's Hwy and waited only 2 weeks for service. My service advisor was Aaron and within a few days he contacted me with the issue of my truck consuming oil. Turns out after googling the issue it was an easy fix. They did lend me a loaner and even delivered the truck to my home in St. Augustine 26 miles away. This is the second time going to Autonation in Jacksonville and I very happy with the service. The lady who delivered my truck was very pleasant and I appreciated her bringing back my truck More