AutoNation Ford Jacksonville - Service Center

Tooke my 2019 Ford Explorer in for an oil change, tire rotation and multi-point inspection. My battery died a few days later. I checked my receipt; a battery test wasn't done. THe battery died on a Satu rotation and multi-point inspection. My battery died a few days later. I checked my receipt; a battery test wasn't done. THe battery died on a Saturday. I called AutoNation Ford Jacksvonville and spoke to the service scheduler. I advised I would need to replace the battery as soon as I got the car started. I was told she wouldn't be able to get me in until the following Monday; this was just days after I was there and paid had paid for service. Everytime I take my SUV in there something seems to go wrong shortly after. Coincidence or lackadaisical service? More

25 year history with this dealership… Sales is a five star… Service for my new vehicle has been excellent, but I had a recent questionable experience with the service department star… Service for my new vehicle has been excellent, but I had a recent questionable experience with the service department More

I purchased my last 2 Trucks at this location with a great experience. Thank you 😉 great experience. Thank you 😉 More

Service Advisor Gary was assigned our appt. Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary calle Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary called on the morning of the appt to confirm he had car and service was working on it that day. Expectations had been set during the making of the appt that it could take all day, possibly 2 (due to recall work) to complete the work. On the same day, Gary called to advise all the work was completed. Again, scheduling was such that we needed to pick up the Escape a day later, which was no issue at all. All service items were completd. Selfishly would like it if Service was staffed to allow for an exterior only wash /"rinse off" before returning the vehicle to the customer. Otherwise, completely satisfied with this visit. More

The service department always handles the issue that you come in for. They are courteous and attentive to my concerns. come in for. They are courteous and attentive to my concerns. More

Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out for lunch or for other personal duties. More

It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are gett Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are getting your new Ford serviced. Free coffee, spacious waiting area, also. And last time, the bill was cheaper than quoted. More

Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump More

It was quick and everyone was very friendly- came in to fix a recall item fix a recall item More

Terrible service department. I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the e I scheduled service for a Ford issued recall. The day I drop the car off, they call at the end of the day to say they don’t have the part. Call the end of the next day to say they still don’t have it. Total waste of two days, when the appointment was scheduled for two weeks ahead. They knew it was for the recall. Total waste of time. More