AutoNation Ford Jacksonville - Service Center

Waylon Frank was very professional and went out of his way to make my service and wait time good. I appreciate his time and patience. Thank You Waylon.. way to make my service and wait time good. I appreciate his time and patience. Thank You Waylon.. More

Was very pleased with the service. Gary and James both provided excellent and honest service in a very timely manner. Gary and James both provided excellent and honest service in a very timely manner. More

Received professional and courteous service on a recall for my Ford Fusion. Will keep this dealer at top of list for new car purchase. for my Ford Fusion. Will keep this dealer at top of list for new car purchase. More

Car wash anytime after a visit. Other dealers are doing it! Good for customer relations. Other dealers are doing it! Good for customer relations. More

.friendly and helpful representative. Shuttle sevice provided for those who need it. Happy with serve provided for those who need it. Happy with serve More

Stephanie the service coordinator was the best person in that kind of role I have ever worked with before! She was diligent at keeping me informed. Pleasant when she called and committed to making sure that kind of role I have ever worked with before! She was diligent at keeping me informed. Pleasant when she called and committed to making sure that I was constantly being updated showing me I had value and that she recognized it. I will from this point forward will never take my mustang to any place else but Auto Nation Ford in Jacksonville, for sure as long is she is there! I don't have a clue about how much money people in her role make or don't but she is worth her weight in gold. Which when you consider GOLD is going for $1744 per ounce and by the look of Stephanie I would say she is approximately 135 pounds (sorry Stephanie) that would mean to the Auto Nation Ford she is worth about $3,767,040 worth of satified customers and business every year to the company and she is worth every penny of it, because it was the best experience I have ever had with a shop dealer or independent in the 40+ years I have owned a vehicle. KEEP UP THE INCREDIBLE WORK AND ATTENTION TO THE VALUE OF THE CUSTOMER STEPHANIE AND I HOPE THE COMPANY REALLY KNOWS HOW VALUABLE YOU ARE. Thanks for taking such good care of me and my father's car! God Bless! More

I was impressed with the way Gary took care of me. He was professional, competent, and kind. And my waiting time was so short. I will go back and have work done on my Ford Fusion there whenever it nee He was professional, competent, and kind. And my waiting time was so short. I will go back and have work done on my Ford Fusion there whenever it needs it because I trust them. More

Great service. AutoNation Ford has changed my mind about using a dealer for service after warranty ! AutoNation Ford has changed my mind about using a dealer for service after warranty ! More

AutoNation Ford of Jacksonville consistently provides timely updates while your vehicle is in the service department. We have both our Fords serviced with them and truly appreciate them always working to timely updates while your vehicle is in the service department. We have both our Fords serviced with them and truly appreciate them always working to accommodate our work schedules regarding drop-off and pick-up times. More

The customer service folks are super, but I've had three difficult situations that were caused by bad processes or poor administration. I use this dealership for my work because it is close and convenient, difficult situations that were caused by bad processes or poor administration. I use this dealership for my work because it is close and convenient, and I trust my customer service rep, Susan. I think she is retiring at the end of the year, so we'll see after that. Although Stephanie was super this past weekend when I had a tire problem. Bottom line, no problem with the customer service folks, knowledgeable and honest. The management of the service function, not so positive. More