AutoNation Ford Jacksonville - Service Center

We took our 2013 Ford Explorer in for oil change, tire rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered un rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered under our Ford Extended Service Plan. We expressed our concern that the new HID bulb could potentially be a different output color than the existing one. We asked her to have the technician turn on the lights and compare the light output before reassembly, as the entire front bumper cover has to come off to change the bulbs. We told her we would buy the other bulb if they are different, as it would have been less expensive to install it while they had the cover off for the warranty work. When she called to say the car was complete, she advised the technician said they matched perfectly. So we went and picked up the Explorer. On the drive home, I followed my husband so he could observe the lights and their appearance. To our dismay, the bulb colors were completely different, not even close. Had the technician taken just a few extra seconds to look at the light output prior to reassembling the bumper cover, we wouldn't be taking the Explorer back a second time to address it. We want to be clear, Jessica is fantastic to work with and does a great job at customer service and communication. More

Waylon n james took time to give me a good rate on fixing my def on my 17 f350 with 7300 miles and did it in one day thank you my def on my 17 f350 with 7300 miles and did it in one day thank you More

Service desk is the most confusing place. There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down they will ignore me. Definitely room for improvement here More

Jessica did a Great Job of communicating with me and was very friendly and certainly cute.....!!! very friendly and certainly cute.....!!! More

The staff is always courteous and friendly And keep me informed about my vehicles issues informed about my vehicles issues More

I was greeted quickly and professionally and was informed on how long the wait would be and I waited in a nice clean waiting area. on how long the wait would be and I waited in a nice clean waiting area. More

Waylon gave me great service and made the entire process smooth. I left there a completely satisfied customer. smooth. I left there a completely satisfied customer. More

Great service as always , excellent communication , very happy with everything. Jessica is my favorite, but everyone is super nice at this dealership. happy with everything. Jessica is my favorite, but everyone is super nice at this dealership. More

The maintenance/service department at this location is the worst I have ever experienced. I dropped off my F150 to get a few things worked on. Not only did they not fix the two main things that I dropped the worst I have ever experienced. I dropped off my F150 to get a few things worked on. Not only did they not fix the two main things that I dropped it off for. They also kept pushing back my servicing because of other people that had to bring their vehicles back because it had not fixed properly. I will never come back to this dealership. More

Susan was Great ! ! Every item was addressed. She followed up with me during and after service. Thank you again !! ! Every item was addressed. She followed up with me during and after service. Thank you again !! More