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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.1
592 Reviews

592 Reviews of AutoNation Ford Jacksonville - Service Center

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April 14, 2022

In for recall repair - they resolved a second issue as well, and had the vehicle ready faster than initially expected. More

by carlanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca, Jennifer
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Apr 18, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2022

I received excellent service thanks for the timely manner and I will be there when I need work More

by mrjfambowl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
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Apr 18, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 12, 2022

I was in for an oil change. It was completed within the time I was told. More

by GPSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rini Schepen
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Apr 16, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

April 11, 2022

poor communicatoin about when work was complete . when picked up my truck it was filthy someone parked under a tree and didnt even bother to clean it .Ihad to take it to a detail shop and pay 240.00 More

by scottpfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Betty Edwards
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Apr 14, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

April 08, 2022

Every visit to this facility has been an absolute pleasure due to the level of customer service and getting the repairs completed and done right the first time. More

by ccmarine007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire
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Apr 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jan 07, 2023 -

ccmarine007 responded

Stephanie in service is an absolute pleasure to work with. Gets the issues identified and taken care of immediately so you can get back to work. Great dealership across the board.

April 08, 2022

Suzanne was very kind and the work was done what I wanted to be done in a timely manner efficiency I would recommend y’all More

by Barkerrobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzanne
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Apr 11, 2022 -

AutoNation Ford Jacksonville responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Jacksonville. If you ever need help, just give us a call. Happy motoring!

April 08, 2022

Friendly and courteous. The wait was not that long for an oil change and an appt was scheduled to investigate a possible oil leak. More

by jlwatson58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie in service dept
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Apr 11, 2022 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

April 08, 2022

They stole 42,000 in Ford Pass points for services that I had already paid for in my bumper to bumper coverage. Every time I dropped off my vehicle I would alert the service desk of my bumper to bumper cover More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ora Bezue
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April 08, 2022

Great place for service. No complaints. Friendly people and very willing to provide customer satisfaction. More

by Charley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Leonard
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Apr 11, 2022 -

AutoNation Ford Jacksonville responded

Hello Charley, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 07, 2022

Very virtuous and professional, answered all questions and concerns. The shuttle driver is a great asset, little wait time for departure and return thrips while vehicle in maintenance. More

by Jackrun1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan, the shuttle driver
Report | Print
Apr 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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