AutoNation Ford Jacksonville - Service Center

I had a 17 explorer and took it in to navigation system updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not u updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not updated. Then I was informed the dealership did not have the ability to update and that my next oil change would be free and they would put a note in file. I traded my 17 for a new 2021 explorer and when I went to get oil changed I mentioned it was to be free and that there should be a note in file. Could not find note and she finally went to manager and he authorized free oil change. Everything was made good. However charging for service that could not be done should have never happened More

I always schedule my appointment with Stephanie she’s always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always neat and clean as well More

Ora was our service advisor and she was fine. I do however think the department is not managed well and is no customer service oriented. My car was ready, the tech came and told me (Scott). I w I do however think the department is not managed well and is no customer service oriented. My car was ready, the tech came and told me (Scott). I waited 15 minutes then went in and waited 20 more minutes. Ora was busy with another customer and the other 4 service advisors just sat. Why couldn't they have helped me? Then when Ora was available, the technician had not released info to Ora so she couldn't finish invoice. Management needs to organize this department. This is not the first time things seem "disconnected" in the service department. It does not run smoothly. In past reviews I have not said anything, just didn't do survey but I feel like I should let you know. More

Service team is amazing. No matter who I deal with they are all top tier in professionalism and all around service to the customers. No matter who I deal with they are all top tier in professionalism and all around service to the customers. More

Service Department has been good to me here. Ora is a great asset to the company. She was efficient, happy and very respectful. In fact, I would hire her! Ora is a great asset to the company. She was efficient, happy and very respectful. In fact, I would hire her! More

Excellent! Enjoyed the waiting area, the opportunity to utilize the shuttle was grand. Antwan was considerate, thoughtful. Ora Bezue my service coordinator wa Enjoyed the waiting area, the opportunity to utilize the shuttle was grand. Antwan was considerate, thoughtful. Ora Bezue my service coordinator was very helpful throughout. Thank You for taking care of my Ford F150. More

Helpful, polite & friendly. Good service! I’m from out of town on family emergency. #1 Good service! I’m from out of town on family emergency. #1 More

Great service as usual…. been bringing vehicles here for last 10 yrs and always saty been bringing vehicles here for last 10 yrs and always saty More

Excellent work and everyone that works there is always pleasant and professional. I have been going here for years. pleasant and professional. I have been going here for years. More

I brought my Ford F150 in for service. the staff were very courteous and the waiting area was very clean and comfortable. My service was completed in a timely manor and the entire visit w the staff were very courteous and the waiting area was very clean and comfortable. My service was completed in a timely manor and the entire visit was Great! More