AutoNation Ford Jacksonville - Service Center

Over the past 20 years I have purchased four different vehicles from this dealership and have found the sales staff and service personnel to be professional and respectful… I give them my highest recommen vehicles from this dealership and have found the sales staff and service personnel to be professional and respectful… I give them my highest recommendation possible! More

Very good customer service. I have used the repair center for all my ford oil changes. They always do a great job. I will continue to use. I have used the repair center for all my ford oil changes. They always do a great job. I will continue to use. More

I came in for a oil change and was greeted by Susan in a very nice manner. My car was ready in just an hour. I will continue to use this dealership. very nice manner. My car was ready in just an hour. I will continue to use this dealership. More

Everyone was nice and very helpful'. The waiting area was very nice and the coffee was great. This was my first time at this dealership, but I will continue to have my vehicle serviced h The waiting area was very nice and the coffee was great. This was my first time at this dealership, but I will continue to have my vehicle serviced here. More

Great service department. Friendly customer service and nice facility. Clean and updated dealership. No inventory Friendly customer service and nice facility. Clean and updated dealership. No inventory More

Bought a used F-150 elsewhere. Thought it shifted strangely so I took it to Autonation Ford - Jax. Service writers were pleasant and tech was great. Called me so I could walk hi Thought it shifted strangely so I took it to Autonation Ford - Jax. Service writers were pleasant and tech was great. Called me so I could walk him through issue. Turns out it was just the nature of a 10spd transmission but they were very nice. More

I always work with Jessica and she does a great job communicating and responding to my questions. communicating and responding to my questions. More

Autonation Ford excels in customer service. As mush as possible, they will honor a customer's understanding of a situation. possible, they will honor a customer's understanding of a situation. More

Every visit for service that I've had over the last 11 years, including the most recent, at this dealership has been completed (correctly!) as scheduled. Your customer care advisor, Susan Gunnell has bee years, including the most recent, at this dealership has been completed (correctly!) as scheduled. Your customer care advisor, Susan Gunnell has been my point of contact for the last several years. She has been the best, courteous, knowledgeable, and efficient advisor I've ever met. Thank you. More

Honest mechanics are a rarity nowadays. My issue was a clicking sound from right front axle when I turned, which I assumed to be the CV joint. Scott was thorough on his evaluation of my issue by putting m clicking sound from right front axle when I turned, which I assumed to be the CV joint. Scott was thorough on his evaluation of my issue by putting multiple eyes and ears on the problem, and then tried to have me replicate the issue, which had stopped a week prior to my arriving for my appt., unfortunately (or fortunately depending how you wanna see it). His ethics showed through and he didn’t feel it right to charge for an issue they couldn’t find. Car maintenance is pricy anywhere you go, but at least here you’ll know what you’re having fixed was needed and you won’t feel scammed. More