AutoNation Ford Jacksonville - Service Center

Scheduled service appointment a week out. Dropped vehicle off and waited all day. Finally I called dealer at end of the day to check status only to find out vehicle had not even been touched yet. Picked up v off and waited all day. Finally I called dealer at end of the day to check status only to find out vehicle had not even been touched yet. Picked up vehicle and will never be back. More

My service writer Jessica is very professional and thorough. I had another service writer on my last service who allowed the service tech to miss some items so had return to the dealer. This has never thorough. I had another service writer on my last service who allowed the service tech to miss some items so had return to the dealer. This has never happened with Jessica and I will requesting her services in the future. A valuable employee no doubt. The dealers inventory on new products was very scarce, which makes me wonder if they will remain open. I hope that does not happen. More

Always great service and except for this annoying survey a great experience. now you have the 15 word min a great experience. now you have the 15 word min More

Great customer service department and grand service. Excellent technician and customer friendly. Very clean waiting area and very clean restroom. I been several Auto Nation for service. Phillips hwy #1 Excellent technician and customer friendly. Very clean waiting area and very clean restroom. I been several Auto Nation for service. Phillips hwy #1 in my book! More

Quick, friendly, courteous. Have been a customer since 2006 and ten vehicles over the years. 2006 and ten vehicles over the years. More

Great service department. Always take my truck here for service. They are fast and honest. service. They are fast and honest. More

Service writer Stephanie kept me informed. Autonation repaired my Ford so it was safe to drive. Friendly and efficient location. repaired my Ford so it was safe to drive. Friendly and efficient location. More

I went on line to set up my appointment with the service department and had my oil changed,and asked for my tires to be rotated.It was done and I noticed a charge for this service .I thought this was part department and had my oil changed,and asked for my tires to be rotated.It was done and I noticed a charge for this service .I thought this was part of the oil change service, so next time I will ask.I had enough points earned for a money discount and so I did not mind the extra money for the tire rotation service More

Quick service,work was completed long before I thought it would be and recall work was done at no charge,except for my $75 towing fee would be and recall work was done at no charge,except for my $75 towing fee More

I’ve been to this dealership many times over the last 7 years. Susan is my new Service Writer and I’m couldn’t be happier. Susan was up front about service timelines and she contacted me when my service wa years. Susan is my new Service Writer and I’m couldn’t be happier. Susan was up front about service timelines and she contacted me when my service was completed as she promised. When i picked up my vehicle she was concerned that my issue was resolved and made it very clear that I call her directly if the issue occurred again. The issue is ongoing an she was quick to assist when I called her. More