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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
594 Reviews

594 Reviews of AutoNation Ford Jacksonville - Service Center

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November 03, 2023

Professional friendly staff Erica my advisor kept in touch with me on everything they were doing to my vehicle. More

by Stacygrl7278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Nov 05, 2023 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2023

Best service department I have ever dealt with. Extremely friendly, knowledgeable, and dedicated staff. Would highly recommend to anyone who is thinking of buying a new car or needing service for t More

by paulm221646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Nov 01, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2023

Up until I had to get my truck serviced everything was fine. Then I had to wait a month for parts, I had to initiate contact with you guys if I wanted to get info, I personally feel it could have been mor More

by Mrsamjmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Nov 02, 2023 -

AutoNation Ford Jacksonville responded

Hello, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

October 26, 2023

I have had an association with this Ford dealership for years. From Kings Crown, Mike Shad to Auto Nations. Whether purchase or service I have received the same respectful service. My service advisors hav More

by JustFamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soto
Oct 28, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 15, 2023

I recently had my car at the dealership for some diagnostics to find a very intermittent noise from the transmission. A small repair of the interior overhead console was also needed. They only kept More

by jrkuehn01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber service adviser
Oct 18, 2023 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 15, 2023

Service was completed on time as promised, Dalton did a great job explaining all aspects of my first oil change and tire rotation. Thanks! More

by AndyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Oct 18, 2023 -

AutoNation Ford Jacksonville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

October 06, 2023

My biggest grip is they keep my car for three days before working on it. They then told me that they couldn't pinponit the problem I took it in for. More

by Chuck
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember there names
Oct 10, 2023 -

AutoNation Ford Jacksonville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 242-6499 to discuss what we can do to help.

October 04, 2023

Very easy to deal with and great customer service! Would recommend the service department to anyone. More

by tc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick my service manager
Oct 06, 2023 -

AutoNation Ford Jacksonville responded

Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

October 03, 2023

Only Ford Dealer I do business with. th3y are outstanding in every way. Strongly recommend. More

by pmiddleton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Oct 05, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

September 25, 2023

Good people very helpful I went there with no appointment they take care for my car special thanks for dalton More

by amani_akelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Sep 28, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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