AutoNation Ford Jacksonville - Service Center

This was the worst experience I have ever had. Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the same time. At 4pm that day I still had not herd anything so I called. It took me 4 times to get through after finally calling for scheduling to have my car fixed. They still did not know anything so I was told they would find out and give me a call right back. At 4:30 I called back again and they said the car was ready. We went in to pick up the car and I asked if we had an estimate for the tire replacement. Apparently the tech had just brought it to him. Then apparently he had no time to speak with us as he was on his cell phone leaning back in his chair like he was on break. Got the estimate and said I couldn’t do it at that time- I was told he could have it done right then. I’m not sure how it took them an entire day to have a recall done from 7am and not receive a call saying it was finished but without having an estimate for tire replacement? Then upon receiving the bill they had charged me for a tire rotation- wasn’t asked for- went out to look at the car and the tires weren’t even rotated. That was taken off the bill. Usually when I take my car in for anything they do the all point inspection on it. This had not been done either. I ended up taking my car into Tires Plus in Ponte Vedra Beach for my new tires. It was $500 less than Ford. Had a great experience there. They checked everything for me and said I was good on everything else. I will be taking my car there for service from now on. The next time I am in the market for purchasing a new car I will not be going back to AutoNation Ford as I won’t be treated like this again. And while I was picking my car up there were 2 other customers in there that also did not have a good experience. I certainly hope they leave a bad review also so no one is treated like this ever. More

Poor communication, poor time-frame, poor follow up. Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I w Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I was told it would be taken care of within 3 to 5 days. On day 5 I called the service department with no answer, then I called over the next few days around 10 times. No one ever answered the phone, I then called sales and someone answered right away and checked on my vehicle, it had been ready for several days and no one reached out. I was told it was an update and I'm good to go, well 2 weeks later the light came on again, had it towed told the same thing, 3 to 5 days. They have now had it for 3 weeks, I had someone call me around the 5th day, he left a VM saying he had no idea why my vehicle was there even though it was in the summary and obvious with the service light and recent history. I called that person back several times with no answer and no follow up so I again called sales, asked to be transferred to a manager, they connect me with the General Manager who said oh, that guy doesn't work here anymore, he then said I will personally check on your vehicle and call you back in a few hours which turned into 3 days, I called him back he said oh, I don't have an update but will check today, then someone else called and left me a VM saying "I have an update please give me a call" I've called this person back 4 times with no answer and no follow up. Not sure what to do at this point, they've had my vehicle for 6 weeks over the last 8 weeks. Terrible service, terrible communication, no loaner, no offers to make anything right. Will never come back here. I see why there are so many class action lawsuits around this issue, they aren't even trying to make things better More

Susan Gunnell is excellent. Have been coming to this dealership for around 30 years and have bought 10 vehicles. Have been coming to this dealership for around 30 years and have bought 10 vehicles. More

Oil change appt 9 AM, I called around 4 PM, was told tech would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the man would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the manager, no answers. Went to get my vehicle at 530 PM, it was just going in. TheTech that was present told me needed to find out the status, she was quite rude. it was late never got the complimentary wash, tire rotation and check up. I did talk to Service manager, he did apologize. Explained that I understood things can happen, however, a Text, phone call, email or even a telegram to let me know the status of my vehicle, that’s Customer Service. More

As usual, in and out in an hour with my appointment for general maintenance. Courteous and direct personnel wasted no time. general maintenance. Courteous and direct personnel wasted no time. More

No problem, dealer, very nice. Only problem is car in there too long. but all in all, very satisfied. Only problem is car in there too long. but all in all, very satisfied. More

I have visited Autonation Miami (in Kendall), Orange Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the co Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the cost of 4 new tires and got an oil change for free. I’m done with Autonation. More

9 minutes ago NEW My name is Bob Reeves, Kimberly’s life partner/boyfriend. When we realized she needed a new vehicle I looked and found her Ford Escape in your lot and steered her toward purchasing it life partner/boyfriend. When we realized she needed a new vehicle I looked and found her Ford Escape in your lot and steered her toward purchasing it. When we bought the vehicle we purchased the Ford warranty. Mrs Fleeman at the time explained it to us as “bumper to bumper” and if ANYTHING went wrong with the car it would be covered. Great, we’ll take that. Well about a month after driving the vehicle the odometer went out. We reached out to Stephanie who informed us that the paperwork For the warranty had not gone through. Due to Covid issues at the time we understood and presumed and told this would get handled quickly. Fast forward to five months later and it still was not “in the system”. I called Ford warranty directly and it had been taken care of that day. While on the phone with them I asked about the odometer. She (Hope Chibundu 1-866-631-3788 extension 79, 389) looked and said after initially saying no that yes, it was covered under the electrical section. However while I was on the phone with them, Stephanie was saying that it was not because it was a different piece. After finding out the piece was $800 and knowing it had to be replaced I offered to just split the parts and labor with them and they accepted. After telling you this story I want to also say Stephanie was great through this process, but could only do what the system said, which I understand. However what I do not understand is how we were sold a warranty “bumper to bumper” and how after speaking with the warranty department (again after well over 5 months of waiting) with them saying yes, this is covered, why we had to pay anything out of pocket. Not to dangle the proverbial carrot but I’m looking for a new vehicle in the next few months and my daughter will be looking for one over the summer. It has definitely left a bad taste in my mouth for autonation. And one that I hope you can make correct. Thank you for your time. Fast forward to 2023 and this place still disappoints. For the past year the car has had two major issues. We take it in to get a "diganostic" and the part that was needed wasnt covered under the bumper to bumper warranty. (Why have it , if we cant use it) , such a lie and distrust to your customers. But you all make it to where we need the part, so we get the service done. And the cost, dont get me started on that. ABSOLUTLEY RIDICULOUS. especially when we check around and check out prices. I understand its a Dealership, but being dishonest and price gauging is just disgusting. The check engine came on again recently, took it in (why we keep going back to yall, baffles me, but with said "Warranty" we think we can get help. BUT NOOOOOOOOOOOOOOOOOOOOOO,,,, once again warranty doesnt cover the situation. How do we know at this time yall arent making up a problem to rake more money out of us. You know, were not stupid people, we just want to trust people. There is a sevice guy name NICK, who lied and continue to lie to us about our vehicle, and acted like he didnt care at all about us or the car, or his job. We have been very dedicated to FORD , but not anymore. WE WILL NEVER EVER buy or get service from the Jacksonville Ford AUTONATION ever again. You people shoud be ashamed of yourself in every possible way. 8-25-2023 We purchased a pre owned 2016 ford escape from you in April of 2020. When we bought it they brought out the simplified warranty info for us. We purchased the mid range one as the only thing it didn’t cover was the stereo system which didn’t seem like it would be a problem if needing replacing. Bumper to bumper other than that (fuel injectors excluded). Since then we have had three claims denied. One the dash panel, which you guys split with me. But the other two were a turbocharger valve (the turbocharger unit is covered but not the valve? This was the explanation given to me) and now the front canister purge assembly needs replacing for More

Nick was exceptionally helpful and I would say indispensable to my experience and overall satisfaction with my repairs. He picked up my situation after another associate had resigned, and Nick ha indispensable to my experience and overall satisfaction with my repairs. He picked up my situation after another associate had resigned, and Nick handled it flawlessly. I cannot possibly say enough great things about this man. I would suggest doing whatever is necessary to keep associates like Nick around. I could not be happier with my experience and WILL CONTINUE to purchase my vehicles at your location, simply because of this experience. Robert and my mechanic deserve praise as well! Thank you! More

Overall happy with the dealership and pleased with recent changes. I wish the service department had a better system in regards to getting ones car back to them once service is complete. I appreciate the per changes. I wish the service department had a better system in regards to getting ones car back to them once service is complete. I appreciate the personal assistant by having a service advisor assigned but it's frustrating when your advisor has 4 or 5 customers and the other advisers are just there at their desk while your car sits in the bay for 30 minutes while you wait for your advisor to be free. I could have been out quicker. I'm not faulting the advisers by any means. I'm pretty sure it's just a System fix that needs to happen. More