Back

AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.5
827 Reviews

827 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

Sort by
August 06, 2025

They had great communication. Very upfront about what repairs were needed and the cost of the repairs More

by Jaysi73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Aug 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.

July 31, 2025

AutoNation Ford did a great job on my F150. The quality of their work was excellent, and Teresa's communication was very much appreciated as she kept me informed of the status of my vehicle ev More

by deank13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Miller
Aug 04, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 23, 2025

The service team at Autonation Ford Lincoln of Orange Park is the best. Jessica took care of me and my F-150. She made my check in time quick, kept me informed, had my truck finished on time. I highly re More

by Walt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Jennifer, and Cassandra.
Jul 24, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 23, 2025

Brought my car in for oil change and 30,000 mile maintenance. Matt gave me 3 options. No pressure on which one to choose. More

by amcq11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 24, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

July 17, 2025

Service Advisor Al R. was professional as well as personable. He offered optional services and my vehicle was ready on time as promised. More

by allen1ra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al R.
Jul 20, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 12, 2025

Great staff and service. They’re very friendly and helpful and knowledgeable. Always a pleasure getting my car serviced at this dealership. More

by DarrenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pearl Whitehead
Jul 15, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 04, 2025

The service was amazing. I showed up a day early after driving for an hour to get to AutoNation. Al Rosseter greeted me and told they would help me anyway. He made sure ever More

by vbhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Jul 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Lincoln Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 17, 2025

Great service, fast and precise. My service writer did an amazing job. He kept me informed of the whole process. More

by wcchmp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm bad with names
Jun 18, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 12, 2025

This review is for my recent service of my 2019 Mercedes Glc 300. After rotating the tires, the pressure was not corrected. On the glc 300, the front tires should be 35psi and the rear should be 42 psi. O More

by Bonanzag35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who actually did the work, but I was checked in and out by Alexis.
Jun 13, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 270-9943. We hope to hear from you.

June 01, 2025

Not reliable I am not receiving what I consider the Lincoln experience to I was promised More

by mrsmommy13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Jun 01, 2025 -

mrsmommy13 responded

Your dealership promised me the Lincoln experience. At the time of purchase I was sitting inside the Ford Dealership waiting area, when my paperwork was almost complete the the transaction associate asked me why was I sitting there, my response was I was not told where I needed to sit. She stopped and said you are purchasing a Lincoln and proceeded to take me to the reserved area all buyers and owner of Lincoln’s sit, I felt some kind of way. She went over all my paperwork and the certified check more than I had been originally told. She processed a refund and made my stay a better experience. I had a scheduled appointment 8:30am pickup and return to my home. At 10:00am I called to find out what happened, my service advisor was not even aware that my vehicle had not been picked up. At that point I had to wait for the pickup. The gentleman finally came and picked up my vehicle and after the service check I was called and given information about my vehicle and advised someone will be coming to bring my vehicle back to my home. This Dealership has been around for a long time, I previously owned a Ford SUV and received superior service and that was the main reason I choose Auto Nation for my new car. I am not sure why this happened I have had other issues in the past. I want to support the businesses in my area, but this has been a disappointing decision.

Jun 01, 2025 -

mrsmommy13 responded

I am very unhappy with the service I have received from your Dealership. I was asked to participate in a survey and aired out my frustration in the survey. The Lincoln experience has not lived up to my expectations. I have encountered rude advisers been changed to multiple advisers which makes me very unhappy. When I owed a Ford SUV I had the same advisor until I purchased another vehicle who was familiar with me and my vehicle always honest when it came to service repairs. That was the main reason I came back to Auto Nation.

Jun 01, 2025 -

mrsmommy13 responded

Not a good choice not consistent with service advisors. Do not deliver what is promised at the point of the sale.

1
...