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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
816 Reviews

816 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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February 14, 2023

They said they could not find the oil leak. This is the second time it’s been in their shop. The 1st time they replaced the vacuum pump assembly. I noticed 2 days later the oil was Leaking in t More

by Alan Upchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Holmes and Christine Fleeman
Feb 18, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi Alan, we appreciate you taking the time to respond. The staff at AutoNation Ford Orange Park take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 270-9943 -- we hope to hear from you soon.

Mar 03, 2023 -

Alan Upchurch responded

I have been trying to get a meeting set up for over two weeks to discuss my warranty. I can not get the general manager, Mr. Sweet nor Christine to even return my calls or emails!!!

February 13, 2023

Great team, great location, great service. Renee and Steve took excellent care of men as they always do. I highly recommend them and the rest of the staff at Autonation Ford Lincoln of Oran More

by Walt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee, Steve Czigan, Barbie.
Feb 17, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi Walt, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 08, 2023

The dealership is conveniently located within a few miles of the office so it's makes service easier More

by Mockwunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ranae, Wayne
Feb 11, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2023

I have received consistent, accurate service on all my vehicles since 1994. I have been satisfied every single visit. More

by Don & Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 09, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Lincoln Orange Park. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Feb 10, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Orange Park. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 06, 2023

Pleasant greeting, customer lounge was clean and comfortable, and the recall and requested service was completed without issue. Great communication from the service advisor Ranae. More

by capnmike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ranae Whitehead
Feb 08, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Orange Park. We are always more than happy to assist you if anything else comes up. Take care!

Feb 09, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2023

Dealership did an excellent job of getting me in and out in 45 min. Waiting area clean and pleasant. Technician pleasant to work with. More

by peggreene42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Feb 07, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 07, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2023

Charge me 200 dollars with no paperwork stating what the problem is. They say it take 2 hours run the test when he call me back less than an hour it will cost 8000 dollars….. inflation at the most!!! My las More

by Shirley1973.sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never worked with one they were to busy
Feb 07, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Orange Park. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 270-9943 -- we hope to hear from you soon.

Feb 07, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 372-8639 to discuss what we can do to help.

January 29, 2023

The staff was very helpful, kind and went the extra mile when they put Chris' car through the car wash. Thank you very much. Kim D. What happened to the carbon copy of the Multi-point inspection? More

by khighlandr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember their names. Steven White was our advisor, but, was not there that day.
Feb 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (904) 372-8639 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

January 29, 2023

Oh. What an awesome experience. So much consideration and empathy for my situation. Ashley and Todd superabundantly exceeded my expectations. Thank you i More

by Starry_Eyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Ashley
Feb 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Feb 02, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 25, 2023

I had my 2021 ford explorer serviced om 1/23/2023. Matt Holmes was both friendly and professional. They never reccomend any service that is not needed.. More

by Elephont54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Holmes
Jan 29, 2023 -

AutoNation Ford Lincoln Orange Park responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

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