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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
816 Reviews

816 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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August 04, 2022

Friendly, fast service;staff customer service oriented. Service advisor,David Craddock was very attentive to my needs and concerns More

by kalpack42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Craddock
Aug 07, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 04, 2022

I did wait for a really long time but they made it right and put me in a rental vehicle from enterprise and my truck was ready first thing the next morning More

by Amypeterson527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the original man’s name but everyone was checking on me and the Gm got me the rental
Aug 07, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 01, 2022

Renea done her job perfect help me with everything that I needed thanks for your help More

by Davidnewman412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renea
Aug 03, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 01, 2022

Always a good experience very professional and clean work environment, very respectful and given the highest level of service. More

by kellvinne22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ranae Whitehead
Aug 03, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello there! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

July 28, 2022

Used the service Dept to service my ford f250 and fix my ac everything was done and I was kept up to date with Matt on all the repairs and it was all done in the time frame we agreed on More

by mikf250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 01, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Aug 01, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2022

This dealership has fantastic Service Associates that care about you and your needs. I would recommend this dealership to anyone that wants to be treated with respect. They will definitely go the extra m More

by RSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Holmes
Aug 01, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 01, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

July 28, 2022

Service department doesn’t answer the phone or return calls. I dropped my vehicle off because it shakes and cuts off, I have an extended warranty. They had my truck for 4 days and did nothing. I told the More

by SMR37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David
Aug 01, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 27, 2022

Scheduled service dropped off at 8:00am came back at 4:10pm service advisor said he would check status. At 5:40pm was told nobody touched my truck. More

by kenneyjohn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello, we are deeply disappointed by your experience at AutoNation Lincoln Orange Park. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 372-8639 to discuss what we can do to help.

July 26, 2022

I didn’t have to wait long for the service of my Mustang. I waited in their customer service area, which had a nice desk cubicle where I easily set up my laptop. David gave me an ETA and let me know when the More

by CSJax12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Craddock
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2022

Service was great! Everyone was very professional and courteous. I was informed about the problem and expected time of repair. My car was repaired in the promised ti More

by Deborah Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, I am sorry I can not remember the ladies I spoke to but they very professional and helpful. Thank you to all.
Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hello Deborah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Jul 29, 2022 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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