AutoNation Ford Lincoln Orange Park - Service Center

Excellent work and done a timely matter. Service manager and associates were extreme friendly and courteous. Extremely helpful in alll ways. Well done Service manager and associates were extreme friendly and courteous. Extremely helpful in alll ways. Well done More

Service department did not communicate well regarding status of vehicle. After I complained they did make every effort to correct issues. That is the only reason rating was not lower. status of vehicle. After I complained they did make every effort to correct issues. That is the only reason rating was not lower. More

I would like to thank Ranae Whitehead for the excellent customer service she provided when I came in for an oil change on 06/02/22. I worked with her from the beginning to setting up the appt to checking o customer service she provided when I came in for an oil change on 06/02/22. I worked with her from the beginning to setting up the appt to checking out when everything was done. More

Great customer service! Outstanding technicians, that get it right the first time! Thank you for exceeding my expectations. Outstanding technicians, that get it right the first time! Thank you for exceeding my expectations. More

Time spent in their service department is always time well spent. Convenient and courteous. Work while I wait! well spent. Convenient and courteous. Work while I wait! More

Very helpful and always professional discloses everything before they work on your car and keeps your advised on the work and timeframe of the work before they work on your car and keeps your advised on the work and timeframe of the work More

Was advised to take my truck to Ford dealership due to the fact that the place I took it to could not help me. Took truck to AutoNation, Ms Whitehead was first to assist my needs. She told me what I neede the fact that the place I took it to could not help me. Took truck to AutoNation, Ms Whitehead was first to assist my needs. She told me what I needed to do and walked me through the process. Kept me informed with the status and possible issues that could pop up. I expected that I would not see my truck for about 3 weeks. But 2 days later, bam Ms Whitehead called saying I could pick up my truck next day afternoon. Wow, done and not the $$$$ I expected. More

Quick service. Porter was a little awkward saying he almost crashed my truck twice pulling it around, but the service guy was good and up front about items on my t Porter was a little awkward saying he almost crashed my truck twice pulling it around, but the service guy was good and up front about items on my truck. More

The customer service at Autonation Ford is not focussed on thinking through the situation and providing customer orientated solutions. Recalls should not cost the client, if the temporary fix I did, was du on thinking through the situation and providing customer orientated solutions. Recalls should not cost the client, if the temporary fix I did, was due to your recall situation created by Ford failures. This dealership had a 2 week lead time to get my recall done. When I brought the vehicle for the appointment they needed to order parts. When I asked the service person why the delay in parts, when the appointment scheduler said they needed the 2 weeks to get parts, she said they did not tell me the truth and parts are not ordered until the recall is viewed. That is a non customer focussed solution, not to mention counter productive as Ford pays for the recall and it haws to be done. I put a stopper on the brake switch to stop the brake lights from staying on 24x7, and to stop the loss power from the switch being out. Autonation claims I damaged the switch and had to pay for it. I would never have had to correct this situation on the fly if they had a correct part. I had to press repeatedly to get Autonation to call the warranty company because it was not listed in their system as the vehicle was 30 days old to me. They finally called and put in as much effort as you would expect. I did pay them in full and gladly pulled out of the shop. I should have known better last year I was buying a used charger from them and the sales person I was happily dealing with told me since I had inquired online he was sharing commission with an online rep that I did not want to deal with as he was non responsive. I left the dealership and the vehicle I wanted sitting there. I have never posted a review but this dealership needs a new direction in leadership. More

My recent visit to Ford AutoNation Ford was Great. My dead battery was replaced, systems checked. Great Visit. My dead battery was replaced, systems checked. Great Visit. More