AutoNation Ford Lincoln Orange Park - Service Center

The service department was great the not only met expectations but exceeded my expectations on how fast and courteous my service was done. Definitely a great team this would be my choice of dealersh expectations but exceeded my expectations on how fast and courteous my service was done. Definitely a great team this would be my choice of dealerships if I was local. More

Auto nation has always been great service and the service is by respected service reps. is by respected service reps. More

Ford guy always will be period and I like what Auto Nation LINCOLN Orange Park . Nation LINCOLN Orange Park . More

I took both my Lincoln MKZ and my Ford Expedition in for servicing and could not have been more pleased. I was treated courteously and efficiently, and my service advisor, Matt Holmes, was a perfect exampl servicing and could not have been more pleased. I was treated courteously and efficiently, and my service advisor, Matt Holmes, was a perfect example of good customer service. It was great to see Dan Coburn who was our service advisor until he retired from that division. More

Barb is a really nice Mgr at this location but overall service is not that great service is not that great More

The only thing i would change is when you make an appointment for service you should not have to wait 2 hours appointment for service you should not have to wait 2 hours More

My service advisor Shawn Thomas was very professional and helpful in explaining my needs and concerns helpful in explaining my needs and concerns More

-Always cordial. - In all my experiences it always takes 30 to 45 minutes longer than they say. I always arrive 10 to 15 minutes before my appointment time and still - In all my experiences it always takes 30 to 45 minutes longer than they say. I always arrive 10 to 15 minutes before my appointment time and still it takes quite a bit longer than the "hour to hour and a half". I was there for 2 hours and the time before then it was 2 hours 37 minutes. -In my October visit there was an issue but the service manager made it right; However he told me he would take care of a different problem and he must have forgotten. On this visit I reminded them. I was told they changed managers and although it was under warranty in October it isn't now so it wouldn't be covered. Isaac did let the service tech know and the issue was fixed at no charge. It made me a happy customer. - Pepsi vending would not work. Complimentary snacks were empty -Only other issue unrelated to service is: the RRs. There is only 1 handicapped RR. A staff member was in the handicapped RR instead of using the men's room thus making a handicapped lady wait for about 3 minutes. When he walked out and we saw he was an employee using the only H/C RR, it was very upsetting. He should have used the men's room. More

Dianna took excellent care of me. She is personable and courteous and knows her job. She is personable and courteous and knows her job. More

I went in for an oil change and tire rotation. I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I I waited at the dealer, but after 3hrs past and no one notified me about the status of my F150 and I wen5 to look for someone to give me an update. I could find anyone that was willing to help, but after 10 minutes of looking someone went to check on it. They came back with a lengthy list of items they suggested needed to be done that totaled over $1000. After waiting 3hrs for a simple oil change, I didn’t feel I could trust them to do the lengthly list of repairs in a timely matter. After getting my truck back the AC stopped working (It may be unrelated to the work they did, but I don’t trust them.) More