AutoNation Ford Lincoln Orange Park - Service Center

It's always a great experience at Ford Autonation Orange Park. There was an issue with a part for my car being on backorder and there were weeks on end before the tracking information was released. Through Park. There was an issue with a part for my car being on backorder and there were weeks on end before the tracking information was released. Through it all the service department communicated with me appropriately. I got to work with Brad who kept me updated every step of the way. When I picked up my car I was so happy. Literally one month and I am back driving my baby (car ) lol More

Have bought four vehicles here and all have been serviced here. Superb Dealership. Great team. here. Superb Dealership. Great team. More

I appreciate the customer service I have received for my vehicle maintenance. I made an appointment and did not have to wait long. Thank you. vehicle maintenance. I made an appointment and did not have to wait long. Thank you. More

Truck was towed to you. Very pleased with professional care and service we received. Matthew was very caring and kept in touch with us to tell us what was needed and what we would pay to get truck fixed. care and service we received. Matthew was very caring and kept in touch with us to tell us what was needed and what we would pay to get truck fixed. Thank you for your courteous contact and professional repair service. More

Great dealership to work with. The service department is always helpful in explaining issues and quick to respond to my needs. always helpful in explaining issues and quick to respond to my needs. More

Great service! Friendly staff, Diana Dee Was very helpful and professional. It was my first service and I was satisfied. Great dealership to work with. and professional. It was my first service and I was satisfied. Great dealership to work with. More

Not customer oriented. Was chastised for making an appointment in the afternoon (Friday) because it was close to closing time. Apparently you need to make an appointment convenient for the dealer and appointment in the afternoon (Friday) because it was close to closing time. Apparently you need to make an appointment convenient for the dealer and not the customer. More

I have had good experiences every time I visit.Good service friendly people. I would highly recommend them service friendly people. I would highly recommend them More

I have taken my 2018 F150 to Auto Nation Ford approximately 6 times for warranty work and recalls. NOT ONCE HAVE I LEFT WITH MY TRUCK FIXED! Even repairs they have done that left the truck just a approximately 6 times for warranty work and recalls. NOT ONCE HAVE I LEFT WITH MY TRUCK FIXED! Even repairs they have done that left the truck just as broken as it was when I brought it in to be "fixed". I am a travel nurse and have to use my truck to commute for work and to travel across the country, when I am back home and take my truck back in to have things fixed they tell me I'm over on milage and my warranty doesn't cover it any longer. This same thing is about to happen to my truck for the recall work for the knocking in the motor at start up. I had the first recall step done up in New Jersey back in December and it didn't fix it. The dealer up there didn't have time to work me in to fix the problem with the replacement parts prior to my returning home and suggested I call Auto Nation Ford or Orange Park and schedule the repair and tell them that I had already had the reprogramming step done and needed the parts ordered to repair my truck, which I did sonce I am only to be home 2 weeks between jobs. Auto Nation Ford of Orange Park scheduled the appointment but did not order any parts. When I brought the truck in I was told that they "did the reprograming and it didn't work" which was untrue as it was already done at another dealership! I was then told that t"he parts would be ordered and expedited" and if I dropped my truck off a week later then let them keep it for 2 days they would have it repaired. After they had my truck for 30 hours they called me to say the parts are on back order. Not one person said anything about parts being on back order in the week between dealership visits, nor when I dropped my truck off, not to mention the customer service agent looked me dead in the eye and told me me parts were ordered and expedited a week prior. Standard operating procedure here is to lie to customers until they are able to charge the customer for work done rather than get paid by Ford for recall/warranty work! I hues they can charge us more than Ford will pay. STAY AWAY FROM THIS "SERVICE" DEPARTMENT!!!! More