AutoNation Ford Lincoln Orange Park - Service Center

Awful experience. Under extended warranty but service department had to sub out work for routine repairs. They Treated me like I was no longer a customer once car was at another repair shop. Didn’t appro department had to sub out work for routine repairs. They Treated me like I was no longer a customer once car was at another repair shop. Didn’t approve warranty work or invoice for days. Repair of common issue left me without my car for 21 days. Unless you have a direct number only sales people answer phone or return calls. Had to go to finance or GM a half dozen times to get service department to do anything. One day my daughter and I had to go sit at the dealership because they wouldnt answer a phone call. I have never experienced worse customer care. If I could give zero stars I could do so. More

They have good customer service and good price they honor your appointment is like family. your appointment is like family. More

Been coming here for 3 years. Great dealership. Always treated well. Kept informed about any issues. Never pressured into anything. treated well. Kept informed about any issues. Never pressured into anything. More

Vehicle was in for extended warranty work. David and tech(s) supported me through a rough period of about 50 days fighting back and forth with warranty company. In the end, with the proper documents, no tech(s) supported me through a rough period of about 50 days fighting back and forth with warranty company. In the end, with the proper documents, notes and pictures the warranty company did the right thing and repaired the vehicle at no cost to us. Thanks to David for the support, leads and recommendations during this event. More

They was nice and friendly told me the situation with my car what to do about it and the next dealership the only thing I wish you would have had with the paperwork for testing my car I didn't get that car what to do about it and the next dealership the only thing I wish you would have had with the paperwork for testing my car I didn't get that More

David is customer service STUD! Honest and up front and accurate. Take your car or truck here for maintenance. Don't use the fast oil change people. They messed up my oil pan. accurate. Take your car or truck here for maintenance. Don't use the fast oil change people. They messed up my oil pan. More

It was 100% better this time. I did not have an appointment and was able to get quick service. The time before when I had an appointment it did not go well. Maybe one day that can be explained to appointment and was able to get quick service. The time before when I had an appointment it did not go well. Maybe one day that can be explained to me. More

They work professionally. Had my car in a good amount of time. I will spread the word time. I will spread the word More

Mr Isacc M Gome was my service provider, he did great in explaining everything to me. Love going there. explaining everything to me. Love going there. More

I have been a customer of this dealership for 25 years. Have purchased a half dozen vehicles, all of which have been serviced at their service department. They have always treated me as a valued customer! Have purchased a half dozen vehicles, all of which have been serviced at their service department. They have always treated me as a valued customer! More